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brand new printers supplied with non genuine ink cartridges

Number six

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I recently bought a new Canon printer from one of Amazon's "marketplace" retailers. On setting up and installing the ink cartridges, I was surprised to find that it had been supplied with non-genuine cartriges. A little research revealed this to be a fairly common practise, at least amongst Amazon's linked retailers, who apparently open the packing, remove the supplied Canon cartridges, and replace them with compatible ones before dispatch. Even though at this stage I have no way of comparing image quality with that which could be acheived with genuine ones, the printer seems to work OK.

Two thoughts occur to me: Because the value of these cartridges is about £30 less than genuine ones, the discount price value is almost completely wiped out, and secondly, is this practise actually legal?

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My recently purchased NEW Canon printer came from Amazon - with all the correct cartridges included. Had it not, I would immedaitely have lodged a complaint with the supplier copied to Amazon AND Canon.

I've never copme across this practice myself, but IMHO it is inexcusable and bordering on criminal. The supplied cartridges may have been half empty, but it is the user choice, not the vendor's what cartridges are subsequently used. If they want to advertise their cartridges, there are ways of doing so. They could even add these as a bundles 'gift' to their customers, but they certainly have no right to open the box let alone remove the mauufacturer's cartridges and still claim the product is new.

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John Andersan

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Hi friends,

I suggest you that firstly your check all part of the product then buy it. If any problem then tell to the seller.

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