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Tech Consumer Advice


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Vendors continousing responsibility extending beyond the 1 year


SparkyJack

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In an other topic I have been helping a friend with a computer that seems to have a fault - which has been returned to vendor and the machine returned with seemingly a continuing issie- and this gas been happening over a period of 3 years - before he turned to me.

The machine machine runs normally in all aspect except when composing an E mail it simply shuts down.

Searching various forums it seems it is a known problem with a batch of this particular model Acer Aspire 7736 Z

If this proves to be accurate - what recourse is there now after 3 years.

I seem to recall a similar issue where it was established that in consumer law the vendor is responsible for items for longer than the noramal warranty period . Six years seems to ring a bell. Any thoughts please?

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TopCat®

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Have a look here for some consumer rights. No mention of six years cover here but over two is mentioned. TC. faulty goods

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morddwyd

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I thought that if you could prove that the fault was there from new then liability is unlimited by time.

Do doubt the FE will give the definitive answer.

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woodchip

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You can get help if it's a hardware fault. Not if it's Software

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rdave13

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Shutting down when compiling, and sending, an email makes me think of security software being the culprit, especially if the M/C has a security suit.

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SparkyJack

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Rdave That's an interesting thought Would the composing 'live' cause this as opposed to general 'browsng'?

Ihave also suggested to the owner to compose offline in a text editor then simply Cut and paste.

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Forum Editor

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This is going to be a software fault of some kind. What email software is involved?

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SparkyJack

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Thank you for responses so far0 seeing this individual is spasmodic at the gym

FE

As far as I can tell the Email is Web - Hotmail Which makes it the more weird, He can surf and download and send on stuff- all day.

But as soon as the Keyboard is used to compose - the machine shuts down.

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HondaMan

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Try using a different email client, Incredimail or something else like that.

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