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Who to complain to re: websites not working properly
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Posted September 6, 2012 at 4:24PM
There's two websites which have customer support but some of the pages aren't working properly because the drop-down menus make it impossible to proceed to the following pages. One is Bupa and the other is Samsung. Neither is easy to contact by email to get a response (go figure).
Is there a higher body I can complain to?
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Posted September 6, 2012 at 5:28PM
I had a problem with a few sites,i ran ccleaner,this solved my problem.
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Posted September 6, 2012 at 8:06PM
I don't have a problem with the BUPA site and I don't have a difficulty with Samsung but it may help to state which site that it is. The contact page on BUPA's site had a feedback form and the accessibility page gives tip for viewing the webpage.
Samsung has this page.
Which browser are you using? I think that it may be a problem on your system.
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Posted September 6, 2012 at 8:12PM
I was on the Samsung site yesterday with no problems
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Posted September 6, 2012 at 8:33PM
"Is there a higher body I can complain to?"
Not really. Companies run their websites as they see fit, and unless they actually defraud or mislead it's their problem.
Bit like finding your local Tesco is shut at 10.00am - you can complain to head office but that is about all.
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Posted September 7, 2012 at 2:01PM
9)A lot of website have a 'webmaster' link, usually at the bottom of the home page.
Most of the complaints I get about our website are people using older PC's with old browsers (or IE 9 - which is not compatible with published web standards)
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Posted September 9, 2012 at 12:04AM
I found no problems with the BUPA site. There's a comprehensive email contact form which is pretty easy to find. Click here if you want to use it
Samsung also has easy-to-find email information too. Click here for that
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Posted September 14, 2012 at 5:41AM
Same here. The problem was solved when I ran CCleaner.
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Posted September 15, 2012 at 4:13PM
I was having this problem after some updates. Took me a while to get the answer try this:- Ie9/tools/manage add-ons/ and disable Shockwave Flash Object . everything is flying again.
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Posted September 15, 2012 at 4:21PM
I installed Samsung Kies thought it was that, and after I followed its installation path I was not happy about it (might just be me) so I uninstalled it with revo uninstaller and it found that after the programme did a self uninstal there were still 3,800 files left in the directory, lot of ticking of boxes to do.
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Posted September 16, 2012 at 11:08AM
My post Yesterday at 4:13PM .
Just found out that adobe flash player had done an automatic update to adobe 11, at the same time that my problems started, I have unistalled 11 and reinstalled the earlier or previous adobe10 as well as re-inabling adobe shockwave object and everthing operating OK again.
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