Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Consumer Advice

It's free to register, to post a question or to start / join a discussion

View Forum Rules | Contact Forum Editor

 

Should warranty still cover laptop?

Davoli73

Likes # 0

Posted August 10, 2012 at 12:36PM

My step daughter got a laptop from Currys for Xmas 2011, the screen has now go black.

It looks like it is impact damage but she swears she didn't drop it. The screen or surrounding area isn't damaged at all.

Just want to know where we stand.

Like this post
Nontek

Likes # 0

Posted August 10, 2012 at 2:50PM

Are you sure it is damaged?

Lots of PC screens go black, but mostly none are actually damaged.

Like this post
HondaMan

Likes # 0

Posted August 10, 2012 at 3:36PM

It looks like it is impact damage

Why?

Like this post
Davoli73

Likes # 0

Posted August 11, 2012 at 12:12AM

Ok, it looks like impact due to the fact that the screen no longer functions properly. You can still see part of text on screen but not enough to understand what its says. There are also multi-coloured lines through centre of screen

Like this post
Nontek

Likes # 0

Posted August 11, 2012 at 9:45AM

I would advise you to put your question, based around your last response on this thread, into the Tech Helproom Forum. I don't think this is a Consumer problem - I don't think this would be covered by any warranty.

You will probably get better more detailed information there.

Like this post
spuds

Likes # 0

Posted August 11, 2012 at 4:03PM

It might pay to contact Currys and possibly Know How, and see what they might say or recommend.

Some computer warranties have a clause in them for accidental damage. If you have household insurance with accidental cover, there might be something there to check. Assuming that the problem was caused by an accident?.

Like this post

Reply to this topic

This thread has been locked.



Check out PC Advisor's other tech forums

Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story. Both your name and the recipient's name and address will not be used for any other purpose.