We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Consumer Advice


It's free to register, to post a question or to start / join a discussion


 

Simply Electronics Beware


proudfoot

Likes # 0

The above business is one to avoid. My wife tried to buy a camera from them they took the money from her CC account and then sent an email saying that when they unpacked the delivery of the cameras they were damaged and could not supply that model. She emailed them saying they should not have taken the money from her account when the item had not been dispatched. She said she wanted to cancel the order and have the money refunded. they said it will take 4 weeks to get the refund. She submitted a dispute claim for this item on her CC account. After sending numerous emails to the business the money was eventually refunded. Their web page gives the impression they are a UK company with UK phone numbers but we believe they are located in Hong Kong. Our feelings are they are taking the money banking it and gaining interest on it for a few weeks at your expense.

Like this post
Forum Editor

Likes # 0

It's fair to say that this company has been the subject of many complaints in other forums. The complaints I've seen have tended to be along the same lines as yours - severe delays in dealing with problems.

As always, it's a good idea to exercise great caution when buying anything that seems to be advertised at a lower price than that which you see on known suppliers' sites. The old adage 'all that glisters is not gold' applies in this context.

Like this post
proudfoot

Likes # 0

We do take precautions when dealing with unknown businesses and have since become aware of the large number of forum posts going back some weeks. What threw us was, the site showed UK phone numbers. I feel that the CC company have a duty of care to account holders and presumably have had prior knowledge of this company drawing money from accounts and not delivering the goods and send us an email to this effect or at least put a marker on their account. The conversation with the CC company with hind sight appears that they were aware of the situation sending us a complaint form to complete. The money now has been credited to the account.

Like this post
octal

Likes # 0

Thanks for the warning about this, you have done the right thing by checking to see what sort of contacts they have, unfortunately they do indeed have UK style phone numbers, but the trouble is with those 0844 numbers is the base can be anywhere in the world.

Nowadays I will not entertain dealing with any company that do not display a UK postal address that can be checked, or an established overseas company I know, even if they try and claim they are in the UK I will type the post code in to Google to see what other company’s reside at that address and if I'm still not satisfied they don't get my custom.

I know it's a lot of faffing about and it isn't infallible, but it's kept me safe over the years.

Like this post
carver

Likes # 0

octal the problem with this company is that you can get a telephone number for this country 0115 871 4466 , problem is it's just a bungalow in Nottingham, NG4 3N that operates as a local address.

But they do seem to operate on take your money first then hold onto it for as long as possible, and if you Google them you find that this sort of complaint thing has gone on for years.

Like this post
spuds

Likes # 0

Since the increase of internet selling, it is becoming a more common practise to 'drop-ship'. The actual advertising 'retailer' doesn't have or stock any items, but leaves it for someone else to service the order, from which a commission is obtained.

I deal with a number of companies using various names, that are China or Hong Kong based. You soon get use to the return label address's, to realise what is going on!.

Like this post
octal

Likes # 0

Carver Yep, that is the reason why I said type the post code into Google, it's surprising what Google maps revel.

Like this post
Woolwell

Likes # 0

The about page of the website reveals that it is a Hong Kong company and a Google search shows that the domain name is Hong Kong registered.

Like this post
Blackhat

Likes # 0

Having come across this thread I must say that I have never had a single problem with them, reviewing my purchase history over the last 2 years I have spent more that £3500 with them and everything has been spot on. (mostly camera goods).

Following my first few low price purchases I had confidence to spend out on higher value items and have not been let down. Their pricing is often better than elsewhere and service (in my experience) has been better than other internet outlets.

I am in no way associated with the company and am posting this as I feel both sides need to be heard. I will continue to shop with them.

There will always be a few problems with internet shopping regarding any outlet due to the shear volume of sales and the logistics involved but in my opinion Simply Electronics are good to deal with.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Windows 9 launch event live: Windows 9 launch live blog - find out first as the new Windows is...

IDG UK Sites

Windows 9 and the death of the OS as a must-have product

IDG UK Sites

Video trends: 4K is here – HDR video, VR and 3D audio is coming

IDG UK Sites

Best iPhone 6, iPhone 6 Plus deals: iPhone 6, iPhone 6 Plus tariffs, contracts and prices UK