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PC World does it again!


LastChip
Resolved

Likes # 0

In the early hours of this morning, I researched and found a competitively priced External DVD drive that I needed for a project I'm working on. That alone was a surprise, but I have noticed of late, some of PCW's offerings are actually priced realistically. Anyway, without further ado, I confirmed there was stock at my local store and reserved the drive, obtaining my reference number in the process.

Off I went this morning armed with my reference number and duly arrived at the store.

As there were no indications of where one is supposed to collect reserved items (good start), I made my way to the "KnowHow" desk, figuring they would "know how" I should get my drive.

I asked the chap behind the desk who I should turn to and he very pleasantly said he could help me - much better, things are looking up! I gave him my piece of paper with the reference number and he presented it to his computer. Looking a bit puzzled (not so good I thought), he mumbled something about remembering seeing it behind a partition in his section and wandered off to look. Coming back with no drive in sight, made me a little nervous, but our intrepid staff member was not at all put off and turned to his computer to investigate further. He asked for my surname and found the reserved drive booking. Looking even more puzzled, he wandered off into the store and I observed him looking (by now anxiously) at almost empty shelves. (Still no drive).

Returning to me, he turned the screen towards me and explained their stock control(?) system. Apparently, when a stock item is reserved, it remains in stock (not unreasonably) until it is collected and paid for, but reserved (taken away from public consumption) until the end of the agreed day. The system however, was showing zero stock, which meant in theory, one couldn't reserve the item. Furthermore he explained, in order to reserve the item, there should be a minimum of three on the system.

So clearly PCW have major problems with their systems. It's inconceivable that three identical units were pilfered in less than 12 hours and in any case, how is the system showing zero stock?

The bottom line; no drive available.

He said there were some available at a store some 60 miles away, but a: I'm not that desperate and b: after this experience, could I trust the system?

Tellingly, there was no offer of having been inconvenienced, to get one from the other store and telephone me when it was in.

Please understand, this post is not about the young man who tried to help. He was at all times professional in his approach to both me and his employer. Was it is about is a complete mess that is PCW.

Now, as it happens, my local PCW is within walking distance and hey, it's a little towards my fitness regime. But imagine if I'd travelled a distance to get this product, I would have been well upset.

Caveat emptor, particularly if it's PC World.

As for me, I'll go back to getting stuff on-line at (normally) a better price and service.

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spuds

Likes # 0

I had a very similar experience about 12 months ago, so it would appear things haven't changed much.

Perhaps one word of warning. Do not accept any boxed items that have been opened, or the contents have been removed and apparently supposed to have been checked. It could well mean that it is a returns item, that as been put back on the shelf, for whatever reason. Check with the staff before leaving the store?.

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ams4127

Likes # 0

It's a great pity that this site no longer has the old PM ability. I have an external DVD drive which I no longer use and would have been happy to have sent it to you (no charge - just postage).

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LastChip

Likes # 0

That's really kind of you ams4127.

Thank you for your thought anyway.

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morddwyd

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That was one of the advantages of the old PM system, it used to allow us to help each other out in this way from time to time.

From memory it was only two or three times a year, and always on a p&p only basis.

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rickf

Likes # 0

This is not a surprise. Rather something to be expecetd from PCW.

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sunnystaines

Likes # 0

had similar with argos

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HondaMan

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I tried reserving an i|Pad the other day, stock control said "out of stock" Later that day, I went into my local store and mentioned to the trainee assistant I met that I would have loved to have had one, but they were rarer than hens teeth. She looked at me somewhat bemusedly, went off to the store-room and brought out a new sealed iPad!

They simply are in chaos. They don't know what they do or don't have!

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namtas

Likes # 1

"It's a great pity that this site no longer has the old PM ability"

I agree, I wonder how many other forum users can see the benefit and would also like to have it returned ?

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Nontek

Likes # 0

BRING BACK PM - If we all say it loud enough, somebody might hear us!!

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onthelimit1

Likes # 0

BRING BACK PM - OH, AND AN EDIT BUTTON WOULD BE NICE!

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