HMV would not let me return/exchange a set of headphones for hygiene reasons.. My reason for returning them was they were uncomforatable on my ears, and the noise cancelling was not as good because of the bad fit. Let me already acknowledge that unless faulty I have no consumer rights to just return because I do not like them,this I accept I was just hoping for a bit of goodwill.

What I do not like is I was not told of this at the Point of Sale and there are no warning signs.

My discussion with the Manager at Customer services was very unsatisfactory.

She kept on replying the warning is on the back of the receipt (it is not) but could not explain to me how I could read the back of the receipt before I purchased or indeed visit the website (another of her suggestions).

I pointed out to her that it would be nice if there was a notice about returns policy by the Headphones, her reply was "I can only apologise Sir". I asked her why I was not told at the POS and her reply was "I can only apologise Sir", my reply to that is she is now sounding like my children, who say sorry then go and do it again. She could not answer when I asked her when was the last time she looked at the back of a receipt.

It is interesting to note that Argos, for one, warn you about returns exception at the till and all over the catologue and on line. HMV say nothing about it on their on line sales site.

The final crunch came when I asked her if she thought it strange that HMV have headphones to try on(not mine)despite knowing of the health risk. Her reply was That's your Choice.

Surely her replies should have been more positive? Such as I will pass on your comments Sir or more importantly, 'We regularly clean the headphones'