Are Citylink the worst? No. I find then slightly better than some. At least you get a text. Try Fedex!

Running a courier company is a thankless task - far more complex than many people realise. We have all become used to ordering something online today and expecting a knock on the door tomorrow.

The logistics involved in delivering millions of small packages to individual front doors from one end of the country to the other within 24 hours of receiving them from thousands of different suppliers, come rain or shine are horrifying.

I'm not defending CityLink, just pointing out that when something goes wrong it may not be a simple matter of their inefficiency.

I get quite a few delivery's from City Link from their base I think in Sheffield, most of the time I have no problems. But I know the drivers have a difficult job to do. The guy who brings most of the gear is very pleasant with me. I suppose it depends where you are as with many things.

I was once at a depot in the south of England installing gear & if you see you amount of packages they have it's amazing it all works.

I use to get quite a number of deliveries via City Link (especially from Ebuyer) but while I see their vehicles around, they seem to have stopped delivering to me, and other courier companies are now doing the job. I always found them reliable, and the driver's friendly.

Another thing that I have found recently, that a number of courier companies now use 'local' people who use their own cars to deliver items, sometimes up to 9pm. I suppose it save the full driver's doing return visits, if no one's at home in the day!.

I also noticed a change of procedure with ParcelForce and Royal Mail, when they are unable to deliver some items. They are now leaving cards, saying the item is at a local Post Office (not necessarily the nearest to you). I had to do this the other week, and the Post Office staff were not very happy, due to limited space they had available, and ParcelForce/Royal Mail leaving the goods, just before the Post Office closes.

Saw the Royal Mail van outside my house,man popped across put a you wern't in card through my letterbox.Strange he didn't even have my parcel in his hand,i shot outside confronted him in a calm way asked "why ?".He had no answer,i told him if it hapened again i would report his way of doing things.He went away flea in ear and tail between his legs