Terry Brown

I understand what you're thinking, but there are enormous difficulties associated with running such a forum so that it presents a balanced picture.

The nature of the business is that people are far more likely to post about a bad experience than a good one. If we assume, for the sake of this discussion, that all suppliers are going to have say, a five percent complaint rate on the number of sales they make it follows that company A, which sells 10,000 widgets a month is likely to have ten times more complaints than company B, which sells 1000 widgets. If both companies have similar levels of post-sales customer service operations it's easy to see that company A is going to end up looking far worse than company B when it comes to making purchase decisions.

In other words, it's extremely difficult, if not impossible to create a level playing field, so consumers can compare like with like.

We've discussed this topic many times throughout the life of the forum, and so far nobody has come up with a workable solution - one that will accurately and fairly reflect the true situation.