We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Consumer Advice


It's free to register, to post a question or to start / join a discussion


 

Norton Antivirus Automatic Renewal


Dai Chyandour

Likes # 0

I just got an email from Norton saying they will charge my debit card automatically for renewal of my antivirus. I have no problem with this, but they quote the last four digits of a debit card which was issued only recently and which I have never used with Norton.

How have they recorded my debit card details? Are they watching and recording purchases I make elsewhere? Are there security/data protection issues here? Virtually impossible to get an answer direct - any ideas?

Like this post
sunnystaines

Likes # 1

always renew with a retail version from pcworld,novatech,amazon etc they are very often half price or less. never renew direct with norton or you will pay top dollar.

Like this post
xania

Likes # 0

This link

should allow you to send an email.

Like this post
Forum Editor

Likes # 0

xania

I edited your post to make the link work. Thanks for the helpful advice.

Like this post
Dai Chyandour

Likes # 0

Thanks, Xania and Forum Editor and I have emailed Norton for a comment. Sorry for delay in actioning your useful info.

Like this post
Dai Chyandour

Likes # 0

Thanks Xania. I emailed Norton and got an interesting and prompt reply. Here is part of it: "To help keep credit card information current, Symantec participates in an Account Updater service with issuing banks to provide updated account information for cards that have been upgraded, renewed or reissued." So my bank is telling Norton (and who else?) when they issue me with a new debit/credit card. This, for me, raises major confidentiality and security questions and I have written to my bank for a comment. I find the whole thing unbelievable!

Like this post
proudfoot

Likes # 0

Quote. "So my bank is telling Norton (and who else?) when they issue me with a new debit/credit card. This, for me, raises major confidentiality and security questions and I have written to my bank for a comment. I find the whole thing unbelievable!" I also find this to be unacceptable for a bank to do this. It leaves the customer open to fraud if the information is stolen. I never allow sites to store my bank/credit card details on their site. I make a lot of online purchases, in some cases I may never go back to a particular site. If fraudulant transactions show up on your account they are quick enough to accuse you of committing some transgression. My wife had a balance transfer put on her CC some years ago and it took 6 months to get it removed. She was accused of having a CC with a bank she had never heard of before.

Like this post
Dai Chyandour

Likes # 0

I'll post the bank's comment when I get an answer. Glad you feel the same way, romanby1, although I accept the risk of people like Amazon recording my debit cards. I just don't want my bank telling commercial concerns that they have issued me with a new card and telling them the number.

Like this post
Ventad

Likes # 0

Not sure about this but have you entered your card into "Norton Identity Safe"

Like this post
buteman

Likes # 0

They have been fined over $500.000 for doing the same thing before when they were still charging customers that were no longer with them and did not want Norton renewed.Surprised that they are still doing it or did they ask you first.

Like this post
Dai Chyandour

Likes # 0

No, I have not subscribed to Identify Safe.

They did forewarn me of their intention to renew and debit my card which is OK but I just cannot figure out how they knew my card number. They list several of my cards as to final four digits but they included one new number from three months ago that I have never used with them. I have used it for Amazon, etc., but surely they should not have some means of reading my purchases and recording the debit card used?

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Best Christmas 2014 UK tech deals, Boxing Day 2014 UK tech deals & January sales 2015 UK tech...

IDG UK Sites

Apple's 2014 highlights: the most significant Apple news of 2014

IDG UK Sites

Watch this heartwarming Christmas short by Trunk for composer John Rutter

IDG UK Sites

Ultimate iOS 8 Tips: 35 awesome and advanced tips for using iOS 8 on iPhone and iPad