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Norton Antivirus Automatic Renewal
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Posted February 11, 2012 at 9:37AM
I just got an email from Norton saying they will charge my debit card automatically for renewal of my antivirus. I have no problem with this, but they quote the last four digits of a debit card which was issued only recently and which I have never used with Norton.
How have they recorded my debit card details? Are they watching and recording purchases I make elsewhere? Are there security/data protection issues here? Virtually impossible to get an answer direct - any ideas?
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Posted February 11, 2012 at 1:49PM
Not sure about this but have you entered your card into "Norton Identity Safe"
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Posted February 11, 2012 at 1:50PM
They have been fined over $500.000 for doing the same thing before when they were still charging customers that were no longer with them and did not want Norton renewed.Surprised that they are still doing it or did they ask you first.
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Posted February 11, 2012 at 4:52PM
No, I have not subscribed to Identify Safe.
They did forewarn me of their intention to renew and debit my card which is OK but I just cannot figure out how they knew my card number. They list several of my cards as to final four digits but they included one new number from three months ago that I have never used with them. I have used it for Amazon, etc., but surely they should not have some means of reading my purchases and recording the debit card used?
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Posted February 11, 2012 at 8:51PM
Send them an e-mail asking them the question and see what they say.
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Posted February 12, 2012 at 3:32PM
I tried this, Condom, but can find nowhere on their web site that you can raise an email. They appear to discourage direct contact!
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Posted February 12, 2012 at 3:54PM
always renew with a retail version from pcworld,novatech,amazon etc they are very often half price or less. never renew direct with norton or you will pay top dollar.
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Posted February 13, 2012 at 1:59PM
should allow you to send an email.
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Posted February 13, 2012 at 3:10PM
xania
I edited your post to make the link work. Thanks for the helpful advice.
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Posted March 5, 2012 at 4:35PM
Thanks, Xania and Forum Editor and I have emailed Norton for a comment. Sorry for delay in actioning your useful info.
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Posted March 6, 2012 at 10:33AM
Thanks Xania. I emailed Norton and got an interesting and prompt reply. Here is part of it: "To help keep credit card information current, Symantec participates in an Account Updater service with issuing banks to provide updated account information for cards that have been upgraded, renewed or reissued." So my bank is telling Norton (and who else?) when they issue me with a new debit/credit card. This, for me, raises major confidentiality and security questions and I have written to my bank for a comment. I find the whole thing unbelievable!
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