We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Consumer Advice

It's free to register, to post a question or to start / join a discussion


Manufacturer's technical support


Likes # 0

Having been through the process of choosing a new laptop, I have found one aspect of the necessary research particularly difficult. Finding expert reviews of products is straightforeward, eg this site. User reviews of products, whilst not AS objective, are useful, as long as one reads a reasonable sample. Where it is less easy, from the objectivity point of view, is the quality of support, from the manufacturer. It is very difficult to find "expert" views (even Which? are pretty useless at this) on manufacturer's support. Users tend to write manufacturer reviews, only when they've had a bad experience, so they cannot be relied on as representative, or objective. Some sort of review, on this site, of manufacturer's support, would be useful, or even a "straw poll" of members' experiences, bad and GOOD.

Like this post
Forum Editor

Likes # 0

"Some sort of review, on this site, of manufacturer's support, would be useful, or even a "straw poll" of members' experiences, bad and GOOD."

The whole point of our Consumerwatch forum is that people - consumers - can tell us all about their good and bad experiences with suppliers. We can't 'review' manufacturers' customer support services because we're not in a position to do so. We don't buy goods, so we can't put customer support to the test.

The best way to form an opinion is to read the accounts posted here by people who have had real-life experiences, but remember - our experience has shown that people are far more likely to tell everyone when they have a bad experience than when they've been treated well.

Like this post

Reply to this topic

This thread has been locked.

IDG UK Sites

How to get a free EE Power Bar: Mobile and broadband customers eligible for free smartphone charger

IDG UK Sites

Why Netflix won't terminate your account for using a VPN, probably

IDG UK Sites

Forever 21 denies pirating Adobe, Autodesk and Corel software, accuses companies of 'bullying'

IDG UK Sites

New Apple TV 2015 release date rumours: Apple's WWDC invite shows Apple TV