We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Consumer Advice


It's free to register, to post a question or to start / join a discussion


 

Top marks to 02


Covergirl
Resolved

Likes # 0

After my Victor Meldrew experience with BT, it was refreshing pleasant to negotiate a monthly mobile contract with O2 last night.

The customer advisor could not have been more helpful, especially with regard to "we don't want you to be paying too much", so start off on a Simplicity contract with 600 any time, any network minutes - you can always upgrade but you can't downgrade; these are the chargeable numbers; here's the number to find out how many minutes you've used; here's a fiver on the new sim so it won't cost you to phone us to transfer your existing number onto your new sim, if you have to call a 087 number, go onto saynotto9870 etc etc etc.

OMG, we all cracked up after the conversation with comments like he'll be round to install the new sim for you and you got a new boyfriend there auntie.

One particular comment stood out - the guy could not have been more helptul.

Top marks to 02 !!

Oh, and BT - sort yourself out - you're a disgrace.

Like this post
beeuuem

Likes # 0

I only have a PAYG mobile but moved my land line service and BB to O2 last year. Twice I've had line problems - a noisy line interfering with speech and dropping the BB connection - which isn't really their fault, it is a BT line after all. By the nature of these things, intermittent faults, it took a little while to sort. And eventually they -and Openreach - did by replacing the line to the exchange. Throughout the impression given was that you weren't being a nuisance and they really did want to solve the problem.

As you say, Covergirl, a completely different experience from BT.

Like this post  

Reply to this topic

This thread has been locked.



IDG UK Sites

Exclusive: Samsung exits laptop market including Chromebooks

IDG UK Sites

Is Apple losing confidence in itself?

IDG UK Sites

How a London VFX studio is ditching desktop workstations for cloud-based creative power

IDG UK Sites

iOS 8 tips & tricks: Get to know iOS 8's handy new features