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Dodgy Pricing ?


flycatcher1

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Today I looked on the web to find a new, particular, loo seat (don't ask). I found a good deal at £54.47, the price had been reduced. I telephoned the firm to check on delivery times and made the order on the phone. Forgot to confirm the final price plus delivery so called back and was told that the actual price was £75.01. The chap confirmed the higher price but after a long search he finally found the lower figure and the order was changed.

Later today I checked the website again and found the price to be £75.01 with no hint of a reduction. I was called away for a few minutes and when I came back the price was now £67.82.I called the firm again and was told that there had been work taking place on their website but confirmed the lower price. I await the invoice with interest, what should I do if it is not the one confirmed on the phone?

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flycatcher1

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I thought that one dodgy Christmas order was enough and then another one turned up. Last Monday I made an internet order with a reputable firm in Jersey. The price included VAT with free delivery - three to four days. This morning I asked why no delivery and was told that it would be looked into. This afternoon Parcel Force provided me with a bill for VAT plus a Handling Charge.

Firm say it is a Customs error it is VAT paid and will be delivered tomorrow. We live in hope but at least I have all the paper work.

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flycatcher1

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Success both orders delivered safely this morning, but lesson learned.

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