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HP Photosmart C4280 Scanning is not working

chandrashekar

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Posted October 20, 2011 at 10:09AM

I have HP Photo smart C4280 connected to a Toshiba Laptop running windows VISTA and i find scanning is not working while printing is working when I scan a document it says USB device not found

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spuds

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Posted October 20, 2011 at 3:21PM

Un-install the printer software from the laptop, and re-install as from new. Make sure that you are loading from a program suitable for Vista etc. It might pay to get the latest download from HP off the internet.

Regarding 'USB device not found', it managed to find the printer for printing?.

This question should be in the Helproom for a better response!.

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Terry Brown

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Posted October 21, 2011 at 2:59PM

It could that the scanner has not reset properly back to it's base.

Turn off device ,unplus power & USB port from back of printer

Wait a few minutes

Plug power back,then plug in USB, while pressing the 'ON' button

This should force a reset.

Terry

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sunnystaines

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Posted October 22, 2011 at 6:28AM

have you used a new or updated registry scan, as many of these wrongly delete some hp reg keys.

solution unistall hp software and reinstall

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