We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Consumer Advice


It's free to register, to post a question or to start / join a discussion


 

HP Photosmart C4280 Scanning is not working


chandrashekar

Likes # 0

I have HP Photo smart C4280 connected to a Toshiba Laptop running windows VISTA and i find scanning is not working while printing is working when I scan a document it says USB device not found

Like this post
spuds

Likes # 0

Un-install the printer software from the laptop, and re-install as from new. Make sure that you are loading from a program suitable for Vista etc. It might pay to get the latest download from HP off the internet.

Regarding 'USB device not found', it managed to find the printer for printing?.

This question should be in the Helproom for a better response!.

Like this post
Terry Brown

Likes # 0

It could that the scanner has not reset properly back to it's base.

Turn off device ,unplus power & USB port from back of printer

Wait a few minutes

Plug power back,then plug in USB, while pressing the 'ON' button

This should force a reset.

Terry

Like this post
sunnystaines

Likes # 0

have you used a new or updated registry scan, as many of these wrongly delete some hp reg keys.

solution unistall hp software and reinstall

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Best Christmas 2014 UK tech deals, Boxing Day 2014 UK tech deals & January sales 2015 UK tech...

IDG UK Sites

LED vs Halogen: Why now could be the right time to invest in LED bulbs

IDG UK Sites

Christmas' best ads: See great festive spots studios have created to promote themselves and clients

IDG UK Sites

Why Apple shouldn't be blamed for exploitation in China and Indonesia