I've just returned from a trip,and haven't had a chance to take all this in. Leave it with me for this evening, and I'll offer some advice later.

Thanks for your patience - I know you emailed me about this a couple of days ago, but I've been inundated. I promise I'll get back to your thread as soon as possible.

I have read the sorry tale of this and feel for you but I suspect that the Tech Guys are within their rights. They need proof of the death and the transfer of ownership to you. It is a pity that ownership on the warranty wasn't transferred immediately when you bought the camera. Your problem is with the executor of the seller (whoever that may be - could be a solicitor) and I suggest you try and establish who the executor is. If the death was some time ago then the executor may have completed his or her task but you should still be able to get them to send a death certificate.

Looks like you might need to accept defeat on this, and put it all down to one of lives experiences.

Because if the deceased person's relatives are not going to assist you, and Dixon's Know How are sticking to the terms and conditions, then there's little more you can do!.

Its a case of a Gesture of Goodwill by all parties, and at present, you are totally reliant on that, and it doesn't appear to be working!.