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The Know How Contact Information (Tech Guys)


RobCharles1981

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Hi I wonder if you can help me I'm not going to explain all the bells and whistles of this topic but I want to make a complaint to the The Know How guy in charge of the organization?

Thanks

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RobCharles1981

Likes # 0

Bump

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iscanut2

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If as you say it is a minor problem, then why not save all this hassle etc by just paying to have the fault dealt with rather than have this drag on and on ?

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Forum Editor

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I've just returned from a trip,and haven't had a chance to take all this in. Leave it with me for this evening, and I'll offer some advice later.

Thanks for your patience - I know you emailed me about this a couple of days ago, but I've been inundated. I promise I'll get back to your thread as soon as possible.

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RobCharles1981

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Thanks FE hope you can sort this out.

As said trying to get hold of the next of kin is proving useless.

Thanks

Rob

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RobCharles1981

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Bump

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RobCharles1981

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Bump I have emailed the F/E but not had a reply!

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Woolwell

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I have read the sorry tale of this and feel for you but I suspect that the Tech Guys are within their rights. They need proof of the death and the transfer of ownership to you. It is a pity that ownership on the warranty wasn't transferred immediately when you bought the camera. Your problem is with the executor of the seller (whoever that may be - could be a solicitor) and I suggest you try and establish who the executor is. If the death was some time ago then the executor may have completed his or her task but you should still be able to get them to send a death certificate.

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RobCharles1981

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I've tried to get this "death certificate" but nothing at all, the FE was going to help me out here and he promised he'd get back to me to sort this out for me.

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spuds

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Looks like you might need to accept defeat on this, and put it all down to one of lives experiences.

Because if the deceased person's relatives are not going to assist you, and Dixon's Know How are sticking to the terms and conditions, then there's little more you can do!.

Its a case of a Gesture of Goodwill by all parties, and at present, you are totally reliant on that, and it doesn't appear to be working!.

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Woolwell

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Just to clarify something it is not the deceased relatives who can or cannot help but the executor of the will (that may or may not be a relative) and it is that person's responsibility to sort out the estate including any claims on it. However this has gone on for some months and I suspect that you may have to do as spuds suggests and that is accept defeat. Regrettable this is one of the risks of buying used items on ebay.

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