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PC world wont refund for the laptop they lost.


fmandala

Likes # 0

Hi, any advice will help please.

I purchased a refurbished laptop online from pcworld, but it had a fault from day one and they couldnt fix the problem. They agreed to refund/exchange once I return the item to them (It took two weeks to let me return it). Now, the driver did not turn up the first and the second time (They made me wait for him the whole day). When I called the third time the guy at the pc world gave me the direct number to call their delivery company (Yodel)of which I did. The woman at Yodel then said the same driver was going to come to collect that item on the next day, and so he did. He gave me a small yellow sticker with a long number on it and stick another similar sticker on the box I gave him.

The problem is, it looks like the pcworld have lost or did not received the item, but every time I call them to get this matter sorted they tell me someone will call me. I have called them several times and they'd either give me wrong email address and wouldnt give me their head office number or address. It has been over two weeks now I am not getting anywhere with them.

Has anyone had this problem before and what did you do to sort it out. Yodel said it was an authorised collection they cant only talk to pcworld.

Please help

Thanks

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Forum Editor

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For the record, I received an offer of help from a senior DSG person, but in view of your email telling me you had received notification of a refund I've put my request on hold.

Please update your thread as and when you feel the matter is closed - or otherwise.

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