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iPad2 faulty?


Condom

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Her indoors is off on Saturday for 4 months to the far east. We got her an iPad 2 a couple of weeks ago and she has been leearning how to use it. A couple of days ago she tried the Apple plug in for her camera Sim card and 9 times out of 10 it wouldn't work and often displayed a fault message. We took it back to the shop and they re-installed all the software and after synch...ing it with her laptop it now works 9 times out of 10. I think there is still something wrong with it but the store want to book it in for repair with no chance of her getting it back before she leaves. Are we entitled either to a new machine or our money back as I really don't fancy the idea of it failing when she is overseas.

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Woolwell

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Oops!

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Woolwell

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It should have been How to reset

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Condom

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Sorry I have been tardy in responding but her indoors left today and we have been pretty busy. I'm sure she will enjoy her time in the Far East and return safely in time for Xmas (Am I allowed to say that word in this context)

Her new iPad worked 100% everytime as it was supposed to do so at least that shouldn't be a problem.

With regard to the broken one I have sent a letter by Recorded Delivery to the shop manager asking that he refund me within 7 days or I shall instigate procedings in the Small Claims Court. From his previous reactions I do not expect a response. I also contacted my Bank as it was bought using my Credit Card for further protection and they are sending me a claim pack as they call it. They are quite happy with what I am doing re the threat of the Small Claims Court and I am sure that in due course I will get a refund.

Fortunately being retired I can spend time on this as basically that is all it takes as everything else is pretty straight forward to do.

I guess I just expected more from an Apple Reseller. I'll let you know in due course how things pan out.

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Condom

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Yesterday I received an e-mail from the the shop telling me they had received my letter and had referred it to their head office for advice. Today I received another e-mail telling me to return the faulty iPad to the shop for a full refund. I then received another e-mail from I presume their head office apologising for the manner in which I had been treated and hoped that the refund would close matters.

I went into town and got my refund from a helpful assistant but no sign of the manager!! The assistant who knew about my problem told me I had been completely in the right but that the manager would not allow him to give a refund as he was under the impresson that this was the way Apple insisted the store operated.

Anyway problem over and done with.

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iscanut2

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Well done for your perseverance. Glad all sorted.

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Forum Editor

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Good news indeed. It's just a pity that you had to jump through so many hoops to get what you were entitled to all along.

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