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Poor service from Choice
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Posted June 17, 2011 at 10:35PM
Several years ago I used to buy all my printer inks from Choice Stationary and never had a problem until one time when they had a special offer on. Taking advantage of this I ordered several cartridges only to find that when the money was taken from my account I seemed to have been over charged. When I queried this I was told that I did not qualify and that I should have read the small print. Needless to say I stopped ordering from them and obtained my inks from elsewhere.
Recently I received an email from Choice offering inks at a reduced price. I decided to try them again and taking up this offer I received my order and everything was OK. Running low on inks again I decided to put another order with Choice ordering them from their website exactly as I had done before. Big Mistake!
First several of the inks were not in stock so I would have to wait several days until they arrived in stock. When they finally did arrive the Black cartridges were the wrong type and would not fit my printer which is a Canon Pixma ip3500. I emailed Choice to explain this and was instructed to send them back. This I did but in the meantime I had top buy a cartridge locally to put me on and this was considerably more expensive. When I sent the cartridges (3) back I also asked if they would refund the postage which was £1.72 (I did not ask for the cost of packing only postage). The correct cartridges were sent but no postage as requested. I contacted Choice as to why they had not refunded my postage only to be told that as I had ordered the wrong cartridge it was my fault and therefore they would not be refunding any postage.
I explained that I had ordered from their website and as all the coloured cartridges were correct and the black was ordered from the same group surely I must have ordered the correct one. Choice were quite adamant that it was my fault and not theirs so no refund.
After several emails to and fro I have received one today stating that the Canon pixma iP3500 takes two different types of black ink cartridge and that I must have ordered the wrong one. Tough luck! Choice have said that as far as they are concerned the matter is now closed.
The upshot of this is that I will never use Choice Stationary again and they have also lost at least five other customers up to now (family and friends)all for £1.72. Seems that they need it more than I need it.
Does anyone know if there are two different black ink cartridges for the Canon Pixma iP3500 as there is nothing about this on Choice's website as far as I can see.
I have never had this trouble with any other firm that I have dealt with and have always ordered the correct cartridges.
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Posted June 21, 2011 at 2:12PM
The email from Choice stated the black cartridge as CLI8BKC. This cartridge does not fit the Canon Pixma iP3500. I ordered from their website that lists the Black cartridge as PGI-5. When the cartridges arrived I informed Choice about their mistake and returned the cartridges. The correct ones were sent but they refuse to return postage saying that it is my fault for ordering the wrong cartridge. How can I order the wrong cartridge when it was ordered from their site for the Canon Pixma iP3500 and all the coloured ones were correct and the Black listed as PGI-5.
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Posted June 21, 2011 at 3:23PM
Their website still says that both the PGI-5 and the CLI-8 fit your printer! If one of them doesn’t fit and they have made an error then of course you should not be out of pocket.
I know the postage is only a small amount but that’s not the issue – keep pressing them.
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Posted June 21, 2011 at 3:59PM
Since Choice said that they could not be of any further assistance on this matter I have been dealing with them through eKomi who act as a mediation service for them. I have been having contact with the MD Paul Andrews who has made an offer of a voucher against any further purchase I should make with them. As this will cover my postage costs and the cost of further inks I will accept it. Common sense seems to have prevailed and so I possibly will try another order with them in the future.
I am a Lucky Bunny as well.
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Posted June 21, 2011 at 5:03PM
Most of these recycled cartridges will do the business 3 or 4 times and then they fail. These guys enable us to get the printer to work for much less than if we bought original cartridges.
Every now and then we have a problem. My daughter had a similar glitch this weekend. We are going to have to go through the same business as you
I've no doubt we'll end up happy bunnies too if we bother to pursue it
Both buyers and sellers are feeling the pinch these days!
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