We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Consumer Advice


It's free to register, to post a question or to start / join a discussion


 

Virgin Mobile


Hrosir

Likes # 0

Hi,I am writing to express my frustration and anger at the treatment my wife and I have received from Virgin Mobile. Today I purchased an evoucher for £10 to top our mobile phone. On the first attempt I was told that I had not entered sufficient digits and to try again; this I did but to no avail. My wife then tried to contact Virgin to find out why the voucher would not be accepted and an operative said she would enter it for us. Yes, the voucher was now active, so at this point we ended the call, only to find the balance was still showing 6p!! More contact with the operator to be told that the voucher had been used! Not by us as we were still showing a balance of 6p. Having repeated the voucher details at least 7 times to confirm the validity of the voucher and the owners name and phone number we are left with no credit and a loss of £10. Now we are told to send the sales voucher to them and they will investigate the matter and if accepted we will be reimbursed for the money spent. The method of return is freepost and when we said that we prefer recorded delivery, we were told that this was not acceptable so this means that should the sales voucher get misplaced' we will have no proof of our purchase. Investigation may take up to 6 weeks. On a phone which cost me £10.. Any comments?

Like this post
buteman

Likes # 0

Still showing 6p.Did you switch the phone off and back on again to see if the credit had been activated. I must admit I just took out a £5 a month sim card deal with them last week for 100 minutes and unlimited text messages but I pay Direct debit so have no problems with that.

Like this post
Condom

Likes # 0

Whatever you do make sure you photocopy the voucher and if I were you I would send the copy and keep the original.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Best Christmas 2014 UK tech deals, Boxing Day 2014 UK tech deals & January sales 2015 UK tech...

IDG UK Sites

Chromebooks: ready for the prime time (but not for everybody)

IDG UK Sites

Hands-on with Sony's latest smartglasses

IDG UK Sites

The 13 most inspirational Tim Cook quotes