Today my mum who is resonably experienced with computers got a call out of the blue from a company called LogMeIn. They said there was something wrong with her computer and they needed to take her through some steps. She told them firmly no.

They phoned back THREE times insisting they were working on behalf of Microsoft and that they had been notified that her computer was badly corrupted and that they were tasked by Microsoft to take her through steps to fix it. She relented and they had her on the phone for an HOUR AND A HALF saying things like 'Go into this file, what icon is there ? Oh really, that is not good at all, ok now type this under run, is there a file called xxx ? There is, ok we have to take steps to get rid of that urgently' and so on...

Eventually they asked her to type in something that 'surprise, surprise' took her to their website with loads of packages to pay for and download. At this point she realised that was their game all along and hung up.

Disgraceful behaviour, what an underhand sales technique confusing and worrying someone that there is something terribly wrong with their computer. They may have some satisfied customers who read this site but you must agree this is not what one should expect from a reputable company. Emails to Watchdog etc are on their way, anyone else experienced this ?