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Sony Laptop VGNSR55X Blue ray player


jakbiker

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Bought this laptop from sony style on line and it was delivered 09/12/2009. Its fine its quick light and does all I want.
However the blue ray player will not play the latest blue ray discs noteably "Avatar" The help line eventually directs you to a link to Corel asking u to upgrade for £60. I think this is a bit rich of Sony to provide a blueray player which is out of date in a few months.
Eventually they came back with this response..
"I understand that you want us to provide you with the upgrade for WinDVD pro 2010.

Kindly be advised that we are not the manufacturer for WinDVD.

We have certain agreement with Corel.

The WinDVD pro 2010 is only for sale by Corel.

I wish I could be of more assistance but my hands are tight.

I am very sorry for any inconvenience."

An I being unreasonable to expect a blueray player to become out of date so soon, it does play older bluray discs ok. Or do I have a claim of "not fit for purpose" in the small claims court?

The help line if you need to phone ends up in Germany and was no help whatsoever...I got a real run around.

If I catch the author of the response his hands wont be "tight" they will be "tied" until they sort it.

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ßeta

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You have no case in the Small Claims Court. It's not the Hardware at fault. It's the software that will not play the disk.

As with many Blu-ray disks the manufacturer's keep changing them slightly to fraught piracy and add additional features. As Avatar on Blu-ray is made by 20th Century Fox, Sony would have no idea that they would be changing the disk.

Many people have experienced this problem even on under the TV Blu-ray Players, In this case you have to wait for a Firmware update from the Manufacturer of the Player.

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jakbiker

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Thanks Beta for your response, there must be a lot of angry consumers out there. The sellers should place a warning on each bluray player stating that the equipment will shortly be out of date and to wait paitently for an upgrade..

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ßeta

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I know it's a bummer.. I have a Samsung BD6900 3D Blu-ray player which was purchased back in March 2010.

Since then it has had 9 Firmware updates, 8 of which are to address disk playback capability.

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