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PC Specialist Issues

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Reebode
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Posted February 4, 2012 at 5:46AM

Hi,

I bought a new PC from PC Specialist and up to now I have had nothing but issues with it.

I bought this on the 30th Dec on a credit card, its now the 4th Feb

The PC arrived and after connecting everything I was dismayed to find that it wouldn't boot up. After over an hour onto support checking all components they agreed to take it back to fix.

Got the PC a few days later (1 day after 7 day cooling off period) with no explanation on what the issue was and low and behold its still not working. Opened the case to find the graphics card thumb screws missing and the hard drives unplugged.

Connected everything backup only to get a insert system disk message. re-seated everything and still no joy. I left for about 30 mins and tried again and everything seems to work. Strange but I thought I'll carry on, I sent an email stating all the fault found after they had fixed and QA'd the PC.

Left the PC running and in less than 24 hours the PC has crashed and is saying "insert system disk" again. At this point, after paying £1600 for a computer with intermittent faults I just want to quit and get a refund.

Sent countless emails with screen shots and details saying I just want a refund. Spoken to the helpdesk yesterday and they refused to give me a refund saying its after the 7 days cooling off period. I asked to speak to a manager and was told that none were available to talk to me and I should raise a complaint.

Raised a complaint and the response I got from them is "Your statutory rights do not give you an automatic right to a refund"

Does anyone have any advice?

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frybluff

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Posted February 15, 2012 at 5:09PM

I had a similar problem, recently, with a new washing machine, which kept breaking down. The manufacturers tried, several times to repair it, but it kept breaking down again, virtually the next day. Eventually I spoke to Which? Legal, who told me that as I had given them every opportunity to repair it, I could declare that I "had lost confidence in the product", and demand a full refund. They wanted to replace it with a new, like for like one, but I insisted, and got a refund, and bought a different make.

Just a thought, but, when it goes back again, write to them to say that, if it comes back faulty again, you will have lost confidence in it, and will require a full refund.

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Reebode

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Posted February 27, 2012 at 10:37AM

Hi,

I sent an email to the PC Specialist director and advised him of the poor service I had received from his company. He has taken action and refunded me the full amount!

So glad this is over :)

Good Luck to anyone that has a problem with this company in the future, I certainly will not be using them ever again.

Reebode

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Reebode

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Posted February 27, 2012 at 10:38AM

Hi,

I sent an email to the PC Specialist director and advised him of the poor service I had received from his company. He has taken action and refunded me the full amount!

So glad this is over :)

Good Luck to anyone that has a problem with this company in the future, I certainly will not be using them ever again.

Reebode

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lqqkin

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Posted May 16, 2012 at 3:57AM

that's bad news just got a PC from this um company and out of the box guess what it did not boot up from start up and shuts down before the bios even kicks in, opened it up with a mate who's top on desktops and the mother board fail light just stays on red how did this go though any quality control or testing i do not think the delivery firm did a bad job no marks on the box and no marks on the case so it must have been sent out broken i also payed via credit card and if they don't sort this out will go to the credit card company after 28 days as not fit for purpose please take my heed i wish never to have seen this web site, had just got the parts and built it with my mate doh. this firm are not award wining they are just pants do no use them unless you want a lot hassle sending things back and after spending over £900.00 i don't find this in any way funny, leed's is about 196 miles from me but if they don't resolve this to my liking me and my sat nave will be going for a long drive and it ain't gonna be to pleasant when i get there, welcome "to rip off Britain" 19 days total 3 days testing 2 days quality control tell some one who wants to hear that rubbish

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Forum Editor

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Posted May 16, 2012 at 10:43PM

lqqkin

Why don't you give the supplier a chance to resolve this issue before ranting wildly about what you're going to do if they don't.

Making veiled threats along the lines of "...it ain't gonna be to pleasant when i get there" isn't acceptable behaviour.

Talk to the supplier; it's irritating when a computer is faulty on arrival, but it happens with all suppliers. Give this company a chance to put matters right.

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