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4 Months for a Mesh PC and still Waiting


jledge

Likes # 0

OK I hear Mesh computers are good. In fact PC Adviser and all the other trash computer magazines out there will lead us to believe that Mesh ranks amongst the best. However after having waited 4 months and still waiting I don't care how good Mesh PCs are. In my eyes the Company simply don't care. Full STop. Buy a Mesh and ignore this advise at your own PERIL!

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Forum Editor

Likes # 1

I agree with jledge.

Do you now - I thought you said "I would not slag off PC Advisor"?

Calling us a "trash computer magazine" is likely to get absolutely zero in terms of assistance as far as I'm concerned, but let's look at what you say.

"most PC magazines are far too concerned about tech specs and lab performance tests and not nearly enough about the 'customer experience' of a pc make"

How would you suggest that we make judgements about suppliers' customer service operations? I'm interested in hearing how you would set about making statements in print that you could absolutely rely on as being true. Let's take a fictitious company, one that sells 5000 computers a month. Suppose 200 of those go wrong, and their owners contact the company about it. Let's say for argument's sake that a quarter of those people have a difficult time getting anywhere, so they're unhappy.

How would we get to know about that, and even if we did, what kind of a judgement would we make? Out of 60,000 customers in a year, 600 of them received bad service. Are you suggesting that we should "report on the parlous state of the company's customer services, and the utterly appalling 'customer experience'"?

If you are suggesting that, you're way off the mark. We would find ourselves on the wrong end of a court action for defamation in double-quick time.

"So the magazine's slant towards specification and performance helped me make entirely the wrong buying decision."

We reviewed a computer, not a company. It's what we do - report on our findings, based on a machine that was submitted to us. We didn't publish a "glowing report" about the supplier, we published it about a computer. We've been reviewing machines since 1995, and we know how to do it. You made your buying decision based on our review. It's not for us to say to people 'Don't buy from company X, they sold 60,000 machines last year, and 600 people had a bad customer experience'.

If you have a problem with a supplier we're here to try to help, and over the ten years we've been running this forum we've helped thousands of people to resolve problems with hundreds of companies. We'll help you, too, despite the insulting way in which you've used our forum to voice your anger.

You've posted a separate thread about your problem, and I've drawn it to your supplier's attention on your behalf. If things go as they usually do you should find that you get a response from the company fairly soon. In the meantime I'll ask you not to make any further rude remarks about us, based on a lack of understanding about the way we work.

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jledge

Likes # 0

YES! This morning 10.00 AM. Amazing....

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buteman

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Cmon the suspense is killing us.Yes/No

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KremmenUK

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I did notice the Mesh advert in the latest Mag.

All centred around 'change'.

Hopefully for all concerned a vast improvement.

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Forum Editor

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on the outcome and managed to get things sorted out for you."

I tried, but the chicken hasn't hatched yet, so maybe we should wait.

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buteman

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Wow indeed a good response.
I bet you did not expect such a quick outcome since you posted on Tuesday and delivery on Friday.
I think the FE has played his part on the outcome and managed to get things sorted out for you.

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jledge

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Well its now been brought forward a day. What are the odds on delivery tomorrow?

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iscanut2

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I would not put money on Saturday, not even 20p 1

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MAJ

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Who's running the book? I have a spare 20pence here.

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buteman

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I used to have an Time computer 6 years I had it with no problems and they were not cheap to buy in those days.
My daughter still uses it,It is a bit slow now but still working Ok.
Not sure if your one comes with Windows7 or not but it takes a bit of getting used to after using XP.
But obviously it is far better than XP.
Glad to see you have a bit of movement at last I can see why you were frustrated.
Now that you have started using the forum lets hope you stay around for a while.
I came on here about 6 years ago looking for a bit of help with problems on my computer and still here.
Best of luck for Saturday I hope everything works out well.

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