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Vista and W7 not compatable on the same wireless router

reddwarf
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Posted October 15, 2012 at 8:36PM

I have just spent an hour with TalkTalk technical support being told that the new router they supplied today can only be used wirelessly for Vista or W7 but not both together. Am i going mad. Both connect to the router but my Vista laptop will not connect to the internet and will only show as an unidentified public network.

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onthelimit1

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Posted October 16, 2012 at 9:25AM

I would guess that the wireless card in the laptop is not compatible with the WPA security in the router. You could either change that to WEP,or buy a modern dongle. I have bought a number of these - small and work well.

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reddwarf

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Posted October 16, 2012 at 10:26AM

Thanks for that answer. You were 100% right. Just had another session with technical support (much better operator this time) and that was the fix he came up with. Drop security to WEP. Everything is now working though I think I will be looking for a dongle so I can put the security back up later.

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D@ve

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Posted October 20, 2012 at 11:49PM

It's quite concerning that TalkTalk will spout this rubbish to their customers. Imagine you'd gone through the expense and hassle of upgrading your laptop to Windows 7 only to find that it still didn't work!

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D@ve

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Posted October 20, 2012 at 11:52PM

It's quite concerning that TalkTalk will spout this rubbish to their customers. Imagine you'd gone through the expense and hassle of upgrading your laptop to Windows 7 only to find that it still didn't work!

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onthelimit1

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Posted October 21, 2012 at 9:53AM

D@ve

I agree - terrible customer service. This problem of older cards being incompatible with later security really should be known by the companies.

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