We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
 
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Networking Help


It's free to register, to post a question or to start / join a discussion


 

Recent problem with networked printer


Peter Lanky

Likes # 0

I have a networked Xerox Phaser 6125 printer shared between a number of networked PCs. Recently, I find that when I send a job to the printer, it doesn't print and eventually becomes an 'error'. The only way to cure this is to delete the printer and reinstall the driver from the CD. This is the same on all computers. The printing previously worked fine, so I'm after suggestions as to what may have caused this, and possible solutions. Windows 7 professional 64 bit. Almost certainly it is not a printer problem, but a software/network issue. Router TP-Link WR1043ND. Switch TP-Link TL-SG1005D.

Like this post
difarn

Likes # 0

A few things immediately sprint to mind:-

Have you made sure that the driver is up to date?

Have your settings somehow changed and printer share is set to off?

Are you trying to print from a web page using IE9 as there are known issues?

Like this post
Peter Lanky

Likes # 0

I use the original driver, as I have found updating it to be a pain. However I encounterd no problems previously with the same equipment.

I've checked sharing and it is OK.

I don't use Internet Explorer.

The problem seems to have occurred since I changed my router which suggests to me a possible network issue, but I don't have any other network issues.

Like this post
difarn

Likes # 0

Is this printer actually connected to the router rather than being shared through a workgroup or homegroup? If it is the former have you checked that the IP address of the printer has somehow been changed?

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Samsung Galaxy Note 4 release date, price and specs 2014

IDG UK Sites

iPhone 5s review: why the iPhone 5s is still the best phone you can buy in 2014

IDG UK Sites

Passwords don't work: here's four ways to fix them

IDG UK Sites

Developers get access to more Sony camera features