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Unable to connect to Internet through wireless Virgin Media Router

Beardy2

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Posted January 7, 2012 at 4:41PM

I have a VirginMedia 50Mps wireless router that runs 4 wired connections. These are all working fine and have Internet connection. When the router was installed I could also connect to the internet wirelessly on my Laptop which is running Windows Vista Home Premium. But of late I have been unable to connect to the Internet on the Laptop. When you place the mouse pointer over the Icon in the bottom right hand corner, the following message comes up : Currenlty connected to: Unidentified(virginmediaxxxxxxxx) (where xxxxxxxx is a numeric identifier for the modem). Access: Limited connectivity or sometimes it says Access : Local only.

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difarn

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Posted January 7, 2012 at 5:52PM

First you should check to see that your network adaptor driver is up to date in Device Manager.

Then it may be necessary to change TCP/IP settings - see this article on how to do this.

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Beardy2

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Posted January 7, 2012 at 6:12PM

Many thanks for the suggestion, however as I am unable to connect to the internet, I cannont update the driver if it is out of date.

Cheers.....Beardy2

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tullie

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Posted January 7, 2012 at 7:50PM

Download it wired!

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AlanHo

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Posted January 8, 2012 at 12:29AM

Whle not dial Virgin Media customer support.

They can take over the wireless modem remotely and get it working with your computer.

They did mine OK.

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