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Vigin Media - Limited Connectivity Please Help Me!

Danni90

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Posted December 2, 2010 at 9:40PM

Hey, I've looked at so many forums for this problem but nothing seems to have worked, I really need some help :(

Basically, my laptop used to connect to our virgin media wireless and suddently stopped connecting properly the other day saying "limited connectivity" or "identifying". Since then I have searched everywhere for a solution but nothing has worked! My desktop PC works and all the other laptops in the house work, so I don't think the router is the problem.

When I try ipconfig /all it says DHCP enabled - NO
But when I go to device manager it says it is Stated and Automatic, not 100% sure if this is anything to do with it but from my research it sounds like it might be.

Anyway I would be extremely grateful for any help or suggestions that anyone has :) x

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Strawballs

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Posted December 2, 2010 at 11:32PM

Try unplugging the router leaving 10 min then plug back in and see if that helps.

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mgmcc

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Posted December 3, 2010 at 9:38PM

>>> When I try ipconfig /all it says DHCP enabled - NO <<<

That suggests that the PC's network adapter ("Local Area Connection" or "Wireless Network Connection") has been configured with a fixed IP address.

Go into its TCP/IPv4 Properties and ensure the options are selected to obtain both IP and DNS addresses automatically.

If they are already set to get addresses automatically, go into Services ("Start > Run", type SERVICES.MSC and click OK), scroll down to the DHCP Client service and double click it to open its Properties sheet. Make sure the service is "Started" and that its Startup Type is "Automatic".

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Danni90

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Posted December 3, 2010 at 10:06PM

mgmcc

Thanks for your suggestions, I tried both but no luck!

Is there anything else you can think of?

I've tried so much to fix this, its so confusing!

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mgmcc

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Posted December 3, 2010 at 10:15PM

Do you mean that both IP and DNS are already set to get their addresses automatically? If so, can you post the full IPCONFIG /ALL listing here?

If you are unable to paste the details directly from the computer, because it cannot get online, paste them instead into a blank "Notepad" file, transfer the file to a working PC and copy/paste the details from there.

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