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EDF advice please
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Posted October 2, 2013 at 6:06PM
Hello. I'm looking for some advice/help in regards to my mothers EDF direct debit bill.hopefully this is the correct forum ? Two years ago,my late father set up the direct debit. Each month since them £75 pound has been deducted ,totalling £1800 My mother has a electric meter,with a pay as yup go key,so the £75 each month is just for the gas.
I phoned EDF ,they said its correct . I questioned this amount ,it seemed a lot for an elderly widow who just uses the gas for the gas central heating . Plus she has an electric oven . I said,the amount was the same for when the heating was on in the winter ,and when I switched the heating off during the summer . This made no sense to me . That's when I was told she owes them nearly £6 ???
They offered to test the meter,but if it's not faulty ,they will charge £35
I would like to know how I can verify if this is correct . Currently I have to take their word for it that the bills are right. Is there an independent body I can contact to gain assistance with this issue .
I cancelled the direct debit ,and set up quarterly payments
Please any help is appreciated