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EDF advice please


iqs

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Hello. I'm looking for some advice/help in regards to my mothers EDF direct debit bill.hopefully this is the correct forum ? Two years ago,my late father set up the direct debit. Each month since them £75 pound has been deducted ,totalling £1800 My mother has a electric meter,with a pay as yup go key,so the £75 each month is just for the gas.

I phoned EDF ,they said its correct . I questioned this amount ,it seemed a lot for an elderly widow who just uses the gas for the gas central heating . Plus she has an electric oven . I said,the amount was the same for when the heating was on in the winter ,and when I switched the heating off during the summer . This made no sense to me . That's when I was told she owes them nearly £6 ???

They offered to test the meter,but if it's not faulty ,they will charge £35

I would like to know how I can verify if this is correct . Currently I have to take their word for it that the bills are right. Is there an independent body I can contact to gain assistance with this issue .

I cancelled the direct debit ,and set up quarterly payments

Please any help is appreciated

Thank you

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lotvic

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This is a duplicate, waiting to be closed ;-)

FE has moved other proper Thread and responses to Tech- Consumer forum click here

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