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Making a Complaint - Would You?.
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Posted April 12, 2013 at 12:49PM
Perhaps another topic or discussion for the weekend?.
No matter what the problem or issue, would you complain and possibly go further or just "get on with your life" in the hope that the issue might resolve itself?.
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Posted April 12, 2013 at 4:46PM
If I ever do decide to complain to anybody I try to go to as high a person in the organisation as possible. I know most of us already use this site for finding who that person is, but I see no harm in repeating it here. Good luck to all complainers.... http://www.ceoemail.com/
By the way "spuds" I hope you don't mind and I am not complaining but do you know there is an "H" in the word "has"... (there is also another word "as" of course). I know it doesn't make a ha'porth of difference to your normally excellent posts, and it may be just a typo as people tend to call it these days, but I find myself looking for the times you get it wrong now. I also know my own English language skills are not anywhere near 100% so please feel free to correct me where necessary. Sorry if any offence is caused by my rambling (I am just on my third rum and Ginger Beer).
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Posted April 12, 2013 at 5:57PM
Well I will be complaining to the Doctor the next time I see him.
I was on certain pills for life the specialist told me at the hospital.
The doctor said in November that the Hospital said I no longer needed to take the pills.
I told him what the specialist said but the head of the surgery said no pills.
So 3 month further down the line I had to phone him up and tell him I needed the pills again as things were getting worse.
Ended up having to go for a Cat Scan and camera job and have to go back for more tests.
While in there the Doctor asked what pills I was on and I explained to him what the doctor said when he stopped my pills and he repeated without being asked,You have to take them for life.
My Doctor told me that my last operation was successful and I told him that the surgeon had not finished the opperation and it was only partially done,Going with this it was finished he said.
Asked the Doctor at the hospital when I had to go back and he acknowledged that it was only partially done but he could finish it if I wanted.
Now I know that the doctors are in charge now but is this there diabolical way of trying to save money by cutting out prescriptions that are needed by the patients.
I ask because I was at the Doctors surgery yesterday to try and find out if they had any results back from the Hospital and there was an old chap at the desk in front of me must have been in his 80s asking about his pills and he got the exact same message that I got.
The specialist at the hospital said you no longer need to take the pills.
Coincidence or what or just a matter of time until someone dies because of their penny pinching.
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Posted April 12, 2013 at 6:52PM
chronos the 2nd / jock1e
Know what you both are going through. Been there, done it, and still going through it.
No offence taken, its just me with the 'H' thing. Like the sound of the third rum and ginger, mine use to be rum and black or pep. But alas I haven't had a tipple for many a year. I certainly cannot now, on to many tablets and hospital visits, I suppose its the sign of just getting old and the past catching up?.
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Posted April 12, 2013 at 8:02PM
I regularly complain, but more importantly, I also write to the company HQ if I have had good service from a member of staff.
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Posted April 12, 2013 at 8:59PM
spuds. Sorry you can't enjoy a tipple now and again. My doctor told me that although I am not supposed to drink with my medication, he thought a little one every now and again would be good for my morale. How right he was! I suppose that, like me he thinks at my age it is not worth worrying about.
I am going to see him in about a week's time and I will be asking him to up the strength of the medication as the pain is bloody awful. It is only a couple of months since I asked him to lower the strength because I didn't want to be too addicted to them. Now I just want the pain gone. I reckon you do not get the same attention as you get older and nothing will convince me otherwise. I took a big list to my doctor of all the things wrong with me which hadn't been attended to, and he just said "I've only got fifteen minutes, so I can only deal with one item from your list".
There must be quite a few silly old sods on here like me, who are not too well. Reading through some of the threads I get the feeling more of us are suffering some illness, than are not. But trying to complain to the CEO of the NHS is practically impossible.
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Posted April 13, 2013 at 4:15PM
I will complain if the matter is serious enough for me to complain about and perhaps if I am angry enough. If so then I will go at it by going straight to the top. Be it a restaurant manager or whatever. The owner is not always the best one to make a complaint to. If he thinks he is doing well enough then he may just tell you to go somewhere else next time.
My wife however goes at it like a bull in a china shop without as much as a thought to if she has a justifiable complaint or not. I am surprised she has not been banned from our local Tesco. Still if we don't complain things will not get any better will they!
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Posted April 13, 2013 at 4:40PM
"I know some people make a career, or at least a leisure pastime, of complaining."
As do I.
Life teaches you that nobody and no organisation is perfect, and in my view it's totally unreasonable to expect everyone to provide you with a perfect service or product, all of the time. People - all people - make mistakes, and it is wise to remember that fact before reaching for the pen and the vitriol pot. Most (but not all) of the time a friendly, understanding approach can put right what has gone wrong; there's absolutely no need for the ranting and raving approach that so often typifies the way that a lot of people go at it.
We're all entitled to expect perfection, once we're absolutely certain that we're perfect ourselves. In the meantime it's a good idea to acknowledge and accept the fact that errors will occur, and try to resolve them in an non-confrontational way. Huge numbers of negotiations fail because one or more of the parties involved adopts an aggressive, 'I know my rights' approach.
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Posted April 13, 2013 at 4:46PM
"I will complain if the matter is serious enough for me to complain about and perhaps if I am angry enough. If so then I will go at it by going straight to the top."
That 'straight to the top' approach is a common one, but it's often totally unnecessary. An efficient organisation will have clearly-defined line management responsibilities, and customer complaint handling is (or should be) built into the organisation's day-to-day routines. By complaining to the customer-facing person who handled your order you'll often get a faster, more efficient resolution.
It simply isn't necessary to complain to the CEO of a multi-national company when your external hard drive came in a blue case instead of a red one.
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