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Making a Complaint - Would You?.


spuds
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Perhaps another topic or discussion for the weekend?.

No matter what the problem or issue, would you complain and possibly go further or just "get on with your life" in the hope that the issue might resolve itself?.

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Woolwell

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Woolwell

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Bing.alau

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If I ever do decide to complain to anybody I try to go to as high a person in the organisation as possible. I know most of us already use this site for finding who that person is, but I see no harm in repeating it here. Good luck to all complainers.... http://www.ceoemail.com/

By the way "spuds" I hope you don't mind and I am not complaining but do you know there is an "H" in the word "has"... (there is also another word "as" of course). I know it doesn't make a ha'porth of difference to your normally excellent posts, and it may be just a typo as people tend to call it these days, but I find myself looking for the times you get it wrong now. I also know my own English language skills are not anywhere near 100% so please feel free to correct me where necessary. Sorry if any offence is caused by my rambling (I am just on my third rum and Ginger Beer).

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spuds

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chronos the 2nd / jock1e

Know what you both are going through. Been there, done it, and still going through it.

Bing.alau

No offence taken, its just me with the 'H' thing. Like the sound of the third rum and ginger, mine use to be rum and black or pep. But alas I haven't had a tipple for many a year. I certainly cannot now, on to many tablets and hospital visits, I suppose its the sign of just getting old and the past catching up?.

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morddwyd

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I regularly complain, but more importantly, I also write to the company HQ if I have had good service from a member of staff.

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Bing.alau

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spuds. Sorry you can't enjoy a tipple now and again. My doctor told me that although I am not supposed to drink with my medication, he thought a little one every now and again would be good for my morale. How right he was! I suppose that, like me he thinks at my age it is not worth worrying about.

I am going to see him in about a week's time and I will be asking him to up the strength of the medication as the pain is bloody awful. It is only a couple of months since I asked him to lower the strength because I didn't want to be too addicted to them. Now I just want the pain gone. I reckon you do not get the same attention as you get older and nothing will convince me otherwise. I took a big list to my doctor of all the things wrong with me which hadn't been attended to, and he just said "I've only got fifteen minutes, so I can only deal with one item from your list".

There must be quite a few silly old sods on here like me, who are not too well. Reading through some of the threads I get the feeling more of us are suffering some illness, than are not. But trying to complain to the CEO of the NHS is practically impossible.

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Cymro.

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I will complain if the matter is serious enough for me to complain about and perhaps if I am angry enough. If so then I will go at it by going straight to the top. Be it a restaurant manager or whatever. The owner is not always the best one to make a complaint to. If he thinks he is doing well enough then he may just tell you to go somewhere else next time.

My wife however goes at it like a bull in a china shop without as much as a thought to if she has a justifiable complaint or not. I am surprised she has not been banned from our local Tesco. Still if we don't complain things will not get any better will they!

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Forum Editor

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"I know some people make a career, or at least a leisure pastime, of complaining."

As do I.

Life teaches you that nobody and no organisation is perfect, and in my view it's totally unreasonable to expect everyone to provide you with a perfect service or product, all of the time. People - all people - make mistakes, and it is wise to remember that fact before reaching for the pen and the vitriol pot. Most (but not all) of the time a friendly, understanding approach can put right what has gone wrong; there's absolutely no need for the ranting and raving approach that so often typifies the way that a lot of people go at it.

We're all entitled to expect perfection, once we're absolutely certain that we're perfect ourselves. In the meantime it's a good idea to acknowledge and accept the fact that errors will occur, and try to resolve them in an non-confrontational way. Huge numbers of negotiations fail because one or more of the parties involved adopts an aggressive, 'I know my rights' approach.

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Forum Editor

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"I will complain if the matter is serious enough for me to complain about and perhaps if I am angry enough. If so then I will go at it by going straight to the top."

That 'straight to the top' approach is a common one, but it's often totally unnecessary. An efficient organisation will have clearly-defined line management responsibilities, and customer complaint handling is (or should be) built into the organisation's day-to-day routines. By complaining to the customer-facing person who handled your order you'll often get a faster, more efficient resolution.

It simply isn't necessary to complain to the CEO of a multi-national company when your external hard drive came in a blue case instead of a red one.

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Chronos the 2nd

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If you do not get any redress from the so called customer service department and British Gas this is aimed at you, then an email to senior management can work wonders. Far better deal and a nice chunk of compensation.

I also had problems with the Sunday times you took double my monthly subscription for three months and just refused to sort out the problem. I eventually got hold of someone very senior who apologised profusely, repaid my cash, gave me three months half price subscription and £30 Amazon vouchers.

Always keep a record of date, times and name of the customer service operator if you phone. Likewise with any emails and letters. I tend to note the gist of any conversation also particularly if they offer something.

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