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iPad subscription not working again!


Simplygray
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An excellent magazine let down by poor delivery of the digital edition by pocketmags.

Latest error is with May 2013 issue. Supposedly downloaded but when I get to page 26 all I get is "...pocketmags Loading..." It's been doing this all day. It would be nice to get the subscription for which I'm paying.

Come on PC Advisor - use an organisation that knows what its doing!

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simonjary

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Hi.

We'll look into this for you.

Thanks for your patience.

Simon

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Simplygray

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Simon,

Now working again. Thanks for your help.

David

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simonjary

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Hi.

This issue caching error should now be fixed. Please delete the issue from your library and re-download - you won't be charged again.

Please let us know if this problem persists for you. It shouldn't but another angle is to contact help@pocketmags.[email protected] who will deal with your situation personally.

Apologies for the initial error.

Simon

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