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Browsing a store - is it no longer an option?


Graham*

Likes # 0

I like to look round a shop for the things I'm interested in. Look at them and their prices. I can't do that now because I get swooped on.

An example:

I'm in the market for a recliner chair. I go to my nearest HSL. I explain I would like to browse. That's OK, just ask if you need help.

I'm then followed round the shop, an assistant fluffing the cushions, explaining they are available in a range of widths. Another asking if I wanted tea or coffee.

I left.

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bumpkin

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spuds, a typical example of poor management skills. Too many "managers" full of their own importance with a disregard for customers. Supermarkets are highly competitive hence the constant and expensive advertising. Bad management at (any level)as you rightly say will eventually reflect in the balance sheet and so it should.

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