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Speakers Corner


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Helping Users to RESOLVE threads


SillBill
Resolved

Likes # 0

I am still of the opinion that there ought to be an indication on each Help Forum how to resolve threads by clicking on the GREY tick in the OP's thread. The vast majority of users who ask for help do not appear to have any idea how to close/resolve their query/problem.

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lotvic

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A lot don't bother to come back to do it anyway (they may have found the answer on another forum and just abandon thread on this forum and any others they've posted query on) .

Mostly those who want to tick their thread resolved will ask if they don't know how. You can always say in your posts how it is done so at least you will know that they know... but it is up to them if they do or not.

Not a big deal really, you get used to it. Fact of forum life - not just this forum.

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SillBill

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lotvic

True, but still just a teeny bit annoying when you see all the white spaces on the left and have no idea if the query is still "live".

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Jock1e

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Quite a lot of new members come for some help and don't know about the green tick.Some members cannot get it to work. Other members forget to tick I have done it myself but usually go back to see if any not ticked and then tick them.

The subject has been brought up quite a few times in the last 5 years or so and we just have get on with it knowing that it is not going to get any better.

On the odd occasion that you do not get a reply you can't tick it as resolved so I leave them unticked.

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SillBill

Likes # 0

I'll get my coat...

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Forum Editor

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When we first introduced the green tick - a good few years ago now, we used to send a monthly email to people, reminding them to tick their threads. It had limited success, and some people found it irritating, so we discontinued the practice.

Frankly it isn't a serious problem, and will be helped very shortly, when we provide a link to a new version of a guide to using the Forum. I've been writing it for some time, in my few spare moments,and it's almost ready.

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Quickbeam

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You have spare time on your hands?

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Al94

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A way to tick threads on the mobile site could be useful

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Forum Editor

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Quickbeam

Over the past four months, yes - to a degree at any rate. I'm recovering from an accident that happened in September. It involved some pretty complicated surgery on a foot, and I've been unable to travel - six weeks in a cast, and another eight weeks or so in one of those air boots. I return to hospital on Thursday of this week for further surgery to remove the screws that have been holding everything together, and in a couple of weeks time I should be able to walk reasonably normally again.

I've worked mainly online in the meantime, but I've had some time to work on things that had been on the back burner - one of which is a new forum guide. With luck and a following wind it should be finished within a week.

Well, you did ask!

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canarieslover

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I had problems getting on the site at one point last year where it would not recognise my log-in. Since then I have not been able to tick any of my threads as resolved and wonder how many others are also in the same boat.

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wee eddie

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Canarieslover: Me neither

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