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50p charge to ring 999


Algerian peter

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David Hamilton, not the small DJ chap but Tayside Police Federation secretary. Recommends a 50p call charge on all 999 calls to cut down on "the sheer volume of emergency calls being made and his idea would make sure only those with “real emergencies” dialled 999."

Would this reduce the number of hoax or stupid calls. Would Tayside police get a share of the premium rate number revenue?

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BT

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Forum Editor

I believe that the 999 operators now get an automatic notification of the number and postcode location of landline calls. I heard it when I had occasion to use it last year.

I heard something like " Virgin telecom number XXXXXX Postcode XXX" just before the operator answered.

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Forum Editor

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BT

You're right - I used the service myself a few months ago, and I heard the same thing.

Perhaps I should have qualified my comment about landlines - a big problem apart from hoax calls is the number of calls that are non-emergency in nature. When my son worked in a large hospital A&E department during his university days he was told all kinds of stories by ambulance drivers. They get lots of 'I have a nasty paper cut in my finger' type calls.

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Woolwell

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Devon & Cornwall Police have had stupid 999 calls BBC News.

There is also a Freedom of Information report about the barring of calls from certain pre-paid mobile phones Devon & Cornwall Police report pdf format

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wee eddie

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I think that such a charge would make little difference to the number of Hoax/Stupid Calls made.

The Caller is rarely the Payer of the Phone's bill and/or 50p Charge is so divorced from the actual Call Date, that He/She is unlikely to be particularly bothered by such a Charge.

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spuds

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Is this an idea put forward and/or stemming from GP practices using different ways and charges for telephone communications?.

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bumpkin

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All calls to 999 and to any other not so much of an emergency lines should be free, if you charge people for the not so urgent things then many will call 999 instead. The idea that charging 50p to phone emergency services will reduce the number of calls is questionable. Why not make it a tenner, that should dramatically reduce the number of calls overnight. 50p the thin end of the wedge as someone posted earlier. There will always be morons that will make hoax calls and abuse the system but it is there for the majority of us that do not. What if someone is in trouble in a country lane and has no credit on his phone. Now you will say calls from mobiles and phone boxes will be free so the only people that pay will be using a landline which is easily traceable so not likely be used for hoaxes so why should they have to pay when the time wasters dont.

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interzone55

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We're putting in a premium rate line at work to reduce the number of calls to our tech support line.

We've always had a well regarded tech support service (if I do say so myself) and it's one of the reason we've won the distributor of the year award for the last 5 years. Because we're so good at our jobs, and have a standard geographic number, we get lots of calls for support from our competitors' customers. So in an effort to reduce calls we're going to start charging from february, and I can see lots of complaints from genuine customers who will get stung.

I'm glad I'm leaving at the end of this month...

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Aitchbee

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Many [premium] helpline numbers that start 0906 xxxxxxx will charge you 60p per minute, even if you don't get thru' to a human being at the other end.(The music that is heard over the telephone line, whilst waiting to connect, is what you are paying for).

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