Oh, and he isn't as expensive as that either, he used to service our old boiler for 20 years and he services our new one now.

Over the years we have had good service from British Gas' A bit expensive but well worth while.

However we had a new boiler installed in the summer to replace our over thirty year old Potterton Netaheat 16-22 and the new Worcester Bosch, although it, theoretically, produces more output, in practice the house is colder.

Investigations continue including the fact that, apparently, we are not getting the expected savings but this may be explained by variable weather conditions.

Graham

You didn't have an 'annual service' it was just a 'gas safe check', two total different things. The reason I assume this, is because we have had the same confusions over the past few years. When our fuel supplier offered the service to us a few years ago, it was a proper 'annual service' on all the gas appliances. Change of contractor and it became a 'gas safe check'. As you say, 10 minutes and the engineer had gone. Wasn't impressed at all.

The niggling part, was the contractor engineer visited recently, and about a month later the fan on the boiler started to give problems. Local recommended person did the repair, which cost £300.00. He offered to service the gas cooker, boiler and fire for £65.00, which we have accepted for the new year, as a slot-in job.

I did look at other options, and some interesting results were found.

I'm keeping my eye on 3 way valve as sometimes the rads go cold when hot water cylinder is hotting up. At the moment it's as if it can't cope with both or it's sticking. Can't be the pump again I hope (had new one last year) and a new switch thingy that sits on top of 3way valve. (can't just remember what that's called) Am also on my 2nd Magnaclean though I wasn't convinced it needed it (but it was free replacement so didn't argue)