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Easyjet/any tips to claim for missed flight


Cara2

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Hi, as a party of 4, we recently missed our flight.

We were not late, but were simpy, physically, ushered into the wrong lane by an employee who queried "Easyjet? Use both lanes" (next to the one we were heading for). What had not been made clear was that the lanes were for more than one destination.

Does anyone have any experience or tips on how to go about this? I realise this is not going to be easy, having seen the TV program eek!

All advise gladly received.

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Forum Editor

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I think spuds is right.

If you believe you have a good case, go to the top. You'll be well advised to check the Easyjet terms and conditions before you write your letter or email, just so you can be aware of the ways that the airline may attempt to disclaim liability. Airlines are familiar with the various reasons passengers use to make these claims, and the obvious defence in your case is 'none of our employees recall giving the instruction you mention.'

You know what happened, and I know what happened - the problem will be that it's your word against an anonymous airline employee.

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Cara2

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Thank you Spuds. I shall email Ms Mcall, COE, Easyjet.

And FE, you have no idea how heart warming your simple comment, "you know what happened and I know what happened", actually is :)

Will let you all know how it pans out.

Thanks all.

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Cara2

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Should have read 'CEO', of course.

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Noldi

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The situation I had was excess baggage got sent away to pay for it at Easy jet ticket desk that had a long wait. returned to find check in closed. Got refunded excess baggage there and then got flight refund later. Returned home later with another airline but had a longer journey home once in the UK. No expenses refunded for that.

Noldi

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Cara2

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Only just caught your reply. Although you were out of pocket and inconvienced, am glad you got something back.

Easyjet and I have exchanged 5 emails and so far no joy. I am not finished yet, but if necessary the credit card company are next.

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Forum Editor

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Perhaps it's time to start mentioning the fact that the airline owed you a duty of care, and that as a result of its employee's breach of that duty you suffered inconvenience and sustained financial losses.

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Cara2

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Thank you FE.

That comment will figure in my next email which I am about to compose.

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Forum Editor

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Cara2

Speak softly, and carry a big stick.

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Cara2

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Absolutely! Will let you know the eventual outcome.

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Bing.alau

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Would it be worth while mentioning the "Small Claims Court" in your letter?

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