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A fiver for a bank statement.


KRONOS the First

Likes # 0

I need a recent bank statement and as I shred mine shortly after checking I thought simple process to get a replacement. Then the fun begins.

I log into my online account and yes there is the facility to order a bank statement all you have to do is but in the necessary dates. I just need one which covers the last two months so I filled in the required dates and pressed next, to be greeted with this error.

"1600014 : Sorry, but we can't send you statement sheets for the dates you requested because your name wasn't on the account account during that time."

Now I am making my request after going through various security checks but I thought OK just a glitch I'll phone instead. It seems it is very difficult to phone your actual branch and get a 0845 number to call. After going through the interminable press this number on your keypad say this ETC ETC. I eventually talked to someone who apologised and said yes they were having problems with the online service but that she could indeed send me a statement for the princely sum of £5.00.

I asked her if she was having a laugh but seeming no,that is what it costs. So I declined her offer and will make do with a mini statement from an ATM.

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pavvi

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Indeed you're right Bing.alau but you only have to hold on to statements etc for 6 years.

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flycatcher1

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Bing-alau I was friendly with the Landlord of a Cotswold Country Pub. He was an ex RAF Armourer. The Tax people came after him because they said that he was not declaring the full extent of his profits. His problem was that he ran a small pub in the country and they wanted him to declare the profit level achieved in large cities. It was sorted out to his satisfaction - eventually - but he had a miserable time sorting it all out.

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morddwyd

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Let's hear it for the tax man, though.

Three unprompted refunds in the last twelve months (and I didn't even have to send off my bank account details)!

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Bing.alau

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flycatcher1. Sounds like he had the same problem as me. But I was in a big city pub. Luckily I had a good accountant who urged me to go to court over it. It never got that far. Sometimes I wish it had.

Morddwyd. Yes I too had a tax refund for last year, the princely sum of £10.30p I wondered why they don't just add it to this years calculations to save the bother etc. I get the feeling that some people probably get much smaller amounts refunded.

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