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Royal mail not quite got the idea


carver
Resolved

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Recently if I have ordered some thing from the internet I have had an SMS message telling me that the item will be delivered on a certain day and even the time slot that has been allocated for it, normally a 1 hour slot.

Today had a SMS message from Royal Mail, the message reads.

Royal Mail received your parcel from xxxxxx and will attempt to deliver it today.

No time given not even an estimate of will it be here in the morning or even the afternoon, I don't think they have really grasped the idea of this message service yet.

It's no wonder that Royal Mail are struggling, the other month I had to return an item that had died to Denmark, Royal Mail took 10 day to deliver the item and DPD took 2 days to return it.

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spuds

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There is the other consideration, that Royal Mail have closed a number of collection points and sorting offices down over the past year.

In my area of the country, there have been four sorting offices closed last year in favour of transferring the activities to a recently opened, but once mothballed larger out of town unit. Other work and sorting as ended up 40 miles away. Some staff were offered redundancy or the option of working further afield with no extra incentives.

The general feeling was that the post-person's have brought all this on themselves, but the 'new' CEO hasn't or doesn't seem to have improved the situation much. So what is the answer, perhaps the government as that!.

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Strawballs

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alan14 maybe they should get that sorted as well then!

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