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Roaming Fee ?
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Posted May 19, 2012 at 7:38PM
I got a meesage on my computer this evening ... Dear customer you may be charged a roaming fee... What's that all about?
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Posted May 19, 2012 at 10:15PM
lotvic, that's good to know but stating a 'roaming fee' may be charged pop-up isn't good in my thinking. Surely customers should be notified of these changes? I still would not be happy by these events especially as HB has already contacted Virgin. That could be my paranoia of course :) It's kept me in good stead over the years though.
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Posted May 19, 2012 at 10:15PM
Thanks lotvic - the roaming fee is still a mystery to me...I probably will reformat the hard drive and re-install everything. I keep back-up computers for these unforseen hiccups.
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Posted May 19, 2012 at 10:18PM
AitchBEE before you use your image check again with Virgin as to what Lotvic stated and ask why you were not notified. I would.
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Posted May 19, 2012 at 11:13PM
You should only incur roaming charges if you leave the UK.
It's not just you getting the popup message, see this post on CaravanClub (in UK)
"...Orange network kicks in- Virgin says no extra cost, although my dongle comes up with a message saying that 'roaming' costs more- looking forward to my next monthly bill with trepidation in case 'roaming' does cost, even though Virgin says it doesn't"
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Posted May 20, 2012 at 7:36AM
No more roaming to the UK then - City of Glasgow needs a new language so must be a foreign land.
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Posted May 20, 2012 at 9:57AM
If you phone virgin up they can remove the roaming message as on other posts they are still integrating two systems & even disconnecting some transmitters where there was overlap so you may now be using a different mobile transmitter than you were - Phone Virgin up & explain your problem.
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Posted May 20, 2012 at 10:18AM
I've just had that Harry Lauder anthem running through my head around the park with the dog after clicking on buteman's link.
ROAMIN' IN THE GLOAMIN' wi a lassie by my side...!
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Posted May 20, 2012 at 10:48AM
Virgin piggy back on T-Mobile's network.
As T-Mobile & Orange are one & the same customer's of T-Mobile & Orange can use either companies network, automatically switching between the two without incurring roaming charges.
I'm not sure the same applies to Virgin customers using Orange network, so I'd check this out with Virgin ASAP.
btw - roaming doesn't just mean using networks abroad with a UK mobile, it also applies to UK mobiles using someone else's network in the UK.
If you need to make a call and can't get on your own network (a common problem in the countryside) you can set you phone to hop onto any available network, but you will usually be charged a pretty penny for doing so...
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Posted May 20, 2012 at 10:58AM
I would phone them today.Wait till tomorrow and you will have to listen to their music for a long time before you get an answer.
Mondays are usually a bad time to phone.
You could go on to their Forum which I have found very helpfull in the past. http://community.virginmedia.com/
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