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Free Directory Enquiries for Virgin phone customers

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BT
Resolved

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Posted November 17, 2011 at 5:25PM

Free Directory enquiries

There's a limit of 10 per day apparently but much cheaper than most 118 calls.

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buteman

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Posted November 17, 2011 at 6:58PM

They have just done the same for 0870 and 0845 numbers so heading in the right direction.

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Condom

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Posted November 17, 2011 at 10:41PM

I never fails to amaze me that we have not moved on to a system which I understand has been available in France for over 20 years. I'm not sure how it works but they have a central computer system which stores all numbers so new ones can be added very quickly as can any changes. Each home has a small box which can interrogate the central system, so basically there is no need for phone directories or expensive directory inquiries.

I'm sure safeguards are built in but this does seem a much better idea to me than constantly wasting tons of newsprint every year printing directories which are out of date before they are issued.

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buteman

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Posted November 17, 2011 at 10:53PM

This has got to be a first BT Praising Virginmedia for giving free Directory Enquiries.

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Graham*

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Posted November 17, 2011 at 11:05PM

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Strawballs

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Posted November 18, 2011 at 2:30PM

Thanks for that, but it's funny as I have all my services from Virgin, Tivo & V+ tv 20meg broadband and phone and I have to find this out from elsewhere.

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Woolwell

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Posted November 18, 2011 at 2:49PM

According to their website 0870 and 0845 numbers are not free for all packages and often not during the day.

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buteman

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Posted November 18, 2011 at 5:03PM

Woolwell

Got an e-mail from them a fortnight ago and now get free 0870 and 0845 and directory inquiries.

I would imagine all Virginmedia customers that use the internet for paying their monthly bills would have received the same e-mail as myself.

I would actually add the e-mail contents on here but it gives my account number etc on it and I am not sure that part would stay deleted.

It is dates 1/11/11 but knowing from past experience you get nothing for nothing from V/M we can expect a price increase shortly.

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BT

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Posted November 18, 2011 at 5:21PM

I actually picked this up from the Cable Forum not from Virgin

Cable Forum

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Woolwell

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Posted November 18, 2011 at 7:46PM

Interesting about the 0845 numbers as I didn't get an e-mail and I was charged for one as recently as this week. I'll have to contact them.

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Woolwell

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Posted November 18, 2011 at 7:54PM

I've downloaded their pdf file of charges from 1 Nov and this states that 0845 numbers are charged and with most packages 0870 are free.

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