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do web hosters help you with technical issues?

resolute

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Posted September 8, 2012 at 2:36PM

I want to design my own website and get a company to host it? Could I get a host to help me with technical problems say for example if it went down or something was not working correctly? Or do I need to take care of technical problemss? and would it be hard for me to deal with say for example my site going down? and would I be able to solve such an issue?

Thankyou

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resolute

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Posted September 9, 2012 at 1:50AM

thankyou so much for helping me - I am new here and new to website design - I will come back tomorrow and read your answer in more detail as its 2am in the morning

thanks again

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Forum Editor

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Posted December 20, 2012 at 11:27PM

"Could I get a host to help me with technical problems say for example if it went down or something was not working correctly?"

If your site goes off-line it will almost certainly be a server fault, and the host will know about it - lots of other sites will be hosted on the same server. It's a very rare occurrence with good hosting companies, in fact it's so rare it's not worth worrying about.

'Something not working correctly' will almost certainly be down to you - an error in site design, or something that hasn't been uploaded to the server. You might find that your host will offer a database of commonly asked questions, but don't count on it. You'll get free help and advice here, so don't let it be a worry.

fourm member's advice is good - don't try to predict the problems - face them as they arise. Designing and publishing a first website puts you on a learning curve,but you can find the answer to more or less anything on the web - let Google and us be your friends.

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jonasmarsh621

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Posted December 27, 2012 at 2:45AM

Hosts will definitely help you out as long as the problem is caused by their server and not by you. Its their responsibility since you are paying them.

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Vain

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Posted December 28, 2012 at 1:50PM

If you find a good host, like LiquidWeb or BlueHost etc, they provide excellent support and will help you with a lot of things. I currently use LiquidWeb and they've been incredibly helpful in the 6 months I've used them.

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