We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
 
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Web Design Help


It's free to register, to post a question or to start / join a discussion


 

I have an issue with my web host - what would you do?


Bansaw

Likes # 0

Ok, so here's the situation. We have this web host who we're paying so much per year for hosting. They have been ok so far.

Anyway, 6 weeks ago they take the website down because it was using an old version of Joomla. They didn't tell me they took it down. I found out last week and contacted them. They said they lost their notes as to exactly why they took the site down but said someone probably hacked it and thats why it was taken down.

Anyway, they want to blank my site and tell me to upload a new version of Joomla. I said that it would take ages to get the content right again and add all the extra modules etc.

Any advice?

Like this post
Forum Editor

Likes # 0

"They said they lost their notes as to exactly why they took the site down but said someone probably hacked it and thats why it was taken down."

To which my instinctive response would be 'rubbish'. No decent web host would do such a thing without first contacting the site owner.

I'm a bit confused, because first you say "6 weeks ago they take the website down because it was using an old version of Joomla".

Then, later in your post you say "they lost their notes as to exactly why they took the site down but said someone probably hacked it "

Which is it - was the site taken offline because of the Joomla version or because it had been hacked?

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Samsung Galaxy Note 4 release date, price and specs 2014

IDG UK Sites

iOS 8 features wishlist: the changes iPhone and iPad users want in Apple's iOS 8

IDG UK Sites

25 Years of the World Wide Web: Happy Birthday, Intenet

IDG UK Sites

Developers get access to more Sony camera features