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Tech Helproom


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U3 Launchpad on Sandisk USB stick problem


archie330

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I have been using my Sandisk Cruzer16GB usb stick successfully for a long time on my Windows 7 pc. Now however when I loaded it in my pc I got this message :- " An error has occured while starting the U3 Launchpad due to a problem with one of its components. Remove and reinsert your U3 smart drive. If the problem persists contact the U3 smart drive manufacturers."

I retried it several times with the same result.

I have very important files on it so any help to regain access would be greatly appreciated.

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Fruit Bat /\0/\

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see here Issues with older versions

Either remove the U3 launchpad completely or update the U3 launchpad software

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archie330

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Thank you very much for your prompt reply Fruit Bat. Am I correct in thinking that I cannot remove the U3 launchpad as it contains the password box that gives access to the files? Or is there any other way to access the files other than with the password?

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Fruit Bat /\0/\

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If you have encrypted files on the drive then a software upgate may be the way to go.

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