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Tech Helproom


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Outlook 2010 search not working


Nickelback1

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My Outlook 2010 search has stopped working (32 bit version on a Windows 7 64 bit version). It just say's searching & then finds nothing every time even when I know the item I'm looking for is there & I can find it manually. I have tried various fixes recommended, like rebuilding the index etc, all to no avail ! Does anyone have a solution to this ?

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Woolwell

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2 things to try:

MS Support and Sevenforums and look at njhal's 12 Sep 11 post.

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Nickelback1

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Hi Woolwell, Tried both of those solutions again just now but still doesn't work ? Any other ideas ?

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Woolwell

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You may have a corrupt profile. You may have to scan the OST file using scanpst.

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Nickelback1

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Already completed that yesterday with no effect

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Woolwell

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Nickelback1

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When I get to this section - Scope is greyed out so I cannot use it ?

Outlook 2013 In Outlook 2013, follow these steps to check the search scope:1.In Outlook, click in the Search box. 2.Click the Search tab. 3.The Scope group shows the current scope. This can be any one of the following:

All Mail Items Current Folder All Subfolders All Outlook Items

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Woolwell

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Have you used a filter on the search tools ribbon?

See this blog for details

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Nickelback1

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nope, no filter is on, & even using filters doesn't work ?

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Woolwell

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Sorry but I am still at 2007 and cannot help further. But is your email account an Microsoft exchange one?

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Nickelback1

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No it's not a Microsoft exchange account, but thanks for trying. This is proving difficult to resolve !

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