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Tech Helproom


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Thanks to PCA Forum Contributers


Woolwell
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Thank you to those who contribute to this forum. Yesterday I had to clear from a PC (not my own's) the police scam virus/malware. I knew how to do it because of the threads on the subject in this forum. It worked well. The Malwarebytes scan did take some time. System restore in safe mode did the trick.

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Secret-Squirrel

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" The Malwarebytes scan did take some time."

Did you run the "Full Scan" or the "Quick Scan"? If it was the former then it will take ages. The Quick Scan is dramatically faster as it only searches the locations where malware normally resides and is apparently 99.9% effective. Before I run a Quick Scan I use Disk Cleanup to delete Temp and Temporary Internet Files. The scan then takes a maximum of 15 minutes.

If you want to prevent your friend becoming reinfected, uninstall Java, replace Adobe Reader with a different PDF reader (such as Foxit), and ensure Adobe Flash is always up-to-date. If it's essential to leave Java installed then always update it the moment you're notified.

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Woolwell

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It was the full scan and it found 3 problems. Unfortunately Java is required. Thanks.

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Woolwell

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PS Seemed to have picked it up from a You-tube video site.

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Jock1e

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You forgot to mention that MSE did not detect it so shows what a poor program it is.

Anyone else not wanting it downloaded on their computer it is time to pay for any Anti-malware program that gives you full time protection.

Woolwell how did you manage to run the Malwarebytes scan could you still get into the computer even after being infected by the police scam virus/malware. Normally it just blanks the screen out so that you cannot use anything.

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Woolwell

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Jock1E

I got in through Safe Mode with Networking and ran system restore and Malwarebytes from there. Agree about MSE. I cannot now recommend it.

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Woolwell

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MSE was inadvertently helpful as an update to it had created a system restore point only a few hours before the problem.

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Jock1e

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Woolwell

I never tried removing it in safe mode before so worth noting in case I have to use it in the future.

I am not sure if there is ant free Security programs that finds and deletes it before it gets on your computer if anyone knows of one let us know so that we can recommend it to others.

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Secret-Squirrel

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"Seemed to have picked it up from a You-tube video site."

In that case Adobe Flash was probably the route of infection so make sure your friend updates his Flash Player to the very latest version and always acts on update-notification alerts.

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Woolwell

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I'll go round and run all of the updates as he is not that good at doing them.

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Nontek

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Woolwell

I got my first PC in 2000AD, (my PC knowledge at that time was Zero!) during the first three years I learned a lot from a regular subscription to PC Home Magazine (plus its free discs), then I found PCA and, thanks to these Forums, have continued my learning curve ever since - some years ago I passed a PC knowledge test and was awarded the highly sought-after Degree of Technotiger.

I changed my pseudonym to Nontek a while ago.

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