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Tech Helproom


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Sporadic Firefox Problem 'Not Responding'


ened

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Has anybody else had a problem with Firefox in the past few weeks?

It works fine for a while then, with no apparent cause, it becomes totally unresponsive.

Mostly it rectifies itself but this can take up to five minutes. Task Manager shows it as 'not responding'!

I have tried disabling Add-ons but it still happens.

I had been using it for at least a year and can recall no specific action which preceded this problem.

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Jock1e

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Are you using the latest version 22.0

If still having problems click on Help.Then Troubleshooting information.Then click on Reset Firefox to its default state.

Now that will probably remove your add ons and Bookmarks and if you use Spywareblaster you have to enable the security for firefox again.

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ened

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Okay I've done that.

I now have a message stating that I do not have the latest version and do I want to upgrade?

The thing is that I am not convinced that it wasn't an upgrade that started this problem.

Has Version 22 proved to be stable?

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Jock1e

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I have used it since it came out with no problems.

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spuds

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A year or so ago I had a similar 'not responding' issue with Firefox. Not sure how I resolved the issue now, but I think that it might have had something to do with a Java or JavaScript download or upgrade.

Strange, but I have had the 'non-responding' once this week, so I am keeping an eye on things?.

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Jock1e

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I find sometimes it is better to remove it completely using revo and then installing it again helps if there are any problems.

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ened

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I've done a clean install of V.22 and it is now worse than ever before.

I liked using it but there is clearly some kind of unresolved issue. I have found plenty of people with the same problem by looking on Google. But no one seems to have a solution.

I guess I shall have to stop using it, which is a shame.

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spuds

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I have just checked and apparently I am using the latest version number 22.

All seems okay (so far), except the incident the other the other day, but it seems to have self-righted itself.

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Jock1e

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ened

Have you tried disabling all of your add ons to see if it works ok that way.

Or try with your firewall turned off.Maybe a problem with Norton or McAfee if you have any of those installed.

What security program are you using.

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ened

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I don't know what went wrong but I posted a reply yesterday and lost it. After that I was unable to post.

Following the majority of advice from various forums I tried disabling the add-ons before I opened this thread. It made no difference.

Apparently this is a common problem but nobody seems to have the answer.

I remember back in the mid-nineties my computer kept crashing when I was on the internet. We could find nothing obviously wrong then, years later, I discovered quite by chance that AOL and Freeserve were not compatible in the same machine.

I am wondering if something similar is happening here? The only argument against that is that I am using IE and Chrome(default) and was when Firefox was running properly!

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jerica

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The only time I seem to get Not Responding is when I try to log into Hotmail, sometimes it hangs and says not responding and then after about twenty seconds it loads. This has only happened since Outlook took over Hotmail.

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