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Hp locked out.


lynball

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Hi I bought a new HP laptop and set everything up yesterday, today when I opened it I have locked it and it won't accept my password. Is there anyway I can get around it.

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Chronos the 2nd

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Check that you are inputting your password correctly making sure that caps lock is used or not used as necessary.

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rdave13

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As above but you should be able to return to factory settings on bootup. If you can't get the password to work, try tapping F11 (check this on the HP site for your laptop)on booting to see if you can get to the recovery page to select restore to factory settings. If successful you will need to start again from scratch.

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lynball

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Thank you to both of you. Yes I did check password. The f11 worked thanks again for taking the time to respond.

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lynball

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Thank you to both of you. Yes I did check password. The f11 worked thanks again for taking the time to respond.

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