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Tech Helproom


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7 shut down twice in 5 mins


jerica

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Hi, having got over 7 not shutting down it is now shutting down every five mins or so. Did it the other day and now doing it again. No warning, just stops and then re boots. When it has rebooted it says it's just recovered from an unexpected shut down, did I want 7 to investigate and when I press yes it does nothing. Help please.

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Fruit Bat /\0/\

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LAptop or desktop?

If its shutting down very soon after boot up, overheat is a possible cause make sure fans are running and grills are clear if desk top openit up and suck out all the dust

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jerica

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Desktop, new PSU a few weeks ago with more fans all working OK, did the vac thing while installing the PSU. It's been OK for 48 hours now so hopefully whatever it was is cured. Ta for getting back and thanks for the advice.

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jerica

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OK, so it's still doing it after a few days of behaving and now the other house computer is doing it so I'm assuming it's some sort of bug. There was a report that contained the following

C:\Windows\Minidump\070113-44195-01.dmp C:\Users\Jerry\AppData\Local\Temp\WER-79061-0.sysdata.xml

Does this make any sense to anyone? Thanks.

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Jock1e

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Sounds more like a problem with the house electrical system if it is effecting both computers.

Have you tried running Malwarebytes or HitmanPro just to make sure it is not a malware problem.

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Jock1e

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Does it work ok without shutting down using safe mode with networking.

Have a look here in case it is a memory problem.Maybe run Memtest to find out.

Click here

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Secret-Squirrel

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"There was a report that contained the following....C:\Windows\Minidump\070113-44195-01.dmp................."

Because Windows is creating reports immediately before restarting then there's a chance we can pinpoint the exact cause:

Download and run BlueScreenView. In the top pane, double-click on a recent entry to view its full details and report back the following info:

Bug check string

Caused by driver

Have a look at at least two other recent events. If they show different info, post the info here as well.

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bumpkin

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Are these PC's both on the same circuit? Jock1e has made a valid point about the elecrics. Seems odd that they are both doing it.

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jerica

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Bug check string nothing there, caused by driver ntoskrnl.exe caused by address ntoskrnl.exe+4ade0c Any help?

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jerica

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Just checked the other comp and the bug string check said memory management.

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Fruit Bat /\0/\

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ntoskrnl.exe

often caused by a driver problem, try updating your graphics driver

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