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Attachment opens blank in Word 2007


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I sent 12 emails from Live Mail on my desktop, and 1 person reported hers was blank.(Others were correct ) I then tried to open the attachment on my laptop, and found it blank.I resent the email to myself to my other email address, it opened on the desktop, but not on the laptop-it was blank.I've used Word Diagnostics which found no problems.I'm at a loss to know how to solve this, especially as it's an important attachment for those to whom I sent it. I would be grateful for any help.

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