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video download will not complete


Eileanbeag

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My6 son has been downloading video help; files and the latest has not downloaded properly. When he clicks on the folder it appears to be still downloading and will not open. He has tried to remove it and has also tried System Restore all to no avail. He has Windows Vista as operating system.. Can he get rid of this without restoring to factory settings?

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Nontek

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Get him to try a Normal re-start. Sounds simple, but does sometimes cure minor problems.

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Eileanbeag

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No - that didn't work

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Nontek

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OK, now try to get him to do a System Restore in Safe Mode - not sure, but I think he gets into Safe Mode by repeatedly pressing F8 on Start-up.

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Eileanbeag

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WE did try that but to no avail

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Nontek

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So what exactly happened when it was in Safe Mode, because I am very surprised that restore in Safe Mode did not work?

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Eileanbeag

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Aplogies - you were right - he was not in safe mode when he used System Restore. It did complete successfully but he still can not get rid of corrupted file - when he tries to delete he gets the message "Discovered zero items (zere bytes).

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Nontek

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If he has CCleaner, give that a run.

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Eileanbeag

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Many thanks - that worked beautifully

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Nontek

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Grreat, thanks for your feedback.

Don't forget to Green-tick your thread.

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